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Optimal Firewall Configuration

Citrix SaaS products are configured to work outbound through ports 8200, 80 or 443. In a restricted environment, port 8200 can be set up for outbound connections. Our products do not listen for, nor do they require, any inbound connections. Connectio

How to Change Your Display Name

To change the name that is displayed to other users on your account, click theMy Settingslink in the top navigation bar.

Secure Uploads and Downloads

Files are uploaded and downloaded between the end user and the storage tier directly over an Secure Socket Layer (SSL) or Transport Layer Security (TLS) encrypted segment using high grade encryption. ShareFile supports TLS 1.0, 1.1 and 1.2. These are

Disable or Enable a User

A disabled user cannot log in to the ShareFile web application, apps, or tools. They will still be listed in the Folder Access section of any folder they have been granted to, and any links or folder access they granted will remain active. A disabled


Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability to alter some basic and advanced options within

Download and Upload Troubleshooting

Download speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings.

Mobile Apps

ShareFile mobile apps allow you to access your ShareFile files and features without having to be at a computer.

Add Users in Bulk

ShareFile allows you to create users in bulk by uploading an excel spreadsheet to your account. To add multiple employees,and add as many users as desired.

Account Administration

ShareFile administrators can customize their account settings to help integrate ShareFile into your day-to-day operations.


API stands for Application Programming Interface.

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