Find an Answer

Search ShareFile articles, videos and user guides   Your search term must have 2 or more characters.

ShareFile – Popular Articles

Optimal Firewall Configuration

Citrix SaaS products are configured to work outbound through ports 8200, 80 or 443. In a restricted environment, port 8200 can be set up for outbound connections. Our products do not listen for, nor do they require, any inbound connections. Connectio

Using ShareFile Sync for Mac

ShareFile Sync for Mac is a native application that automatically synchronizes a folder on your Mac with folders in your ShareFile account in real-time. This allows for easy, automatic updates and backup of your data. This tool uses two-way sync.

Password Policy

Your account’s password policy allows you to determine the required complexity of your users’ passwords as well as how often they must change it. Complex passwords create a higher level of security for your account.

Changing Your Credit Card Information

Change your billing information within your account by clicking on theAdminlink in the navigation bar and then theEdit Billing Informationin the sidebar.

Changing Your Email Address

In order to change your email address in ShareFile, you will first need to add the new email address as a secondary email address. You may have up to three email addresses related to your account, one primary and two secondary.

Download and Upload Troubleshooting

Download speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings.

Two-Step Verification

Two-Step Verification (or Two-Factor Authentication) uses your phone to provide an extra layer of security for your username. After you log in, you will be asked to enter a verification code that will be sent to your phone via text message (SMS) or v

Access Report

A ShareFile access report lists all users with folder access, detailing the particular permissions on each folder.


The following articles will help address any billing questions you may have. If you have further questions, please contact.

Free Live Training

Public product training is held for most of our products via recurring GoToTraining sessions.

Results 1 - 10 of 201    Next Page >