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ShareFile – Popular Articles

SSL Security Update: Heartbleed bug

This week a vulnerability was disclosed in OpenSSL (CVE-2014-0160), a technology widely used to power encryption across much of the Internet. The vulnerability, referred to as the Heartbleed bug, could result in remote attackers being able to obtain sensitive data.

ShareFile Enterprise Services

The ShareFile Enterprise Services team exists to ensure you have all the support you need once you purchase. Our mission is to make your lives easier by giving you a world-class customer experience using our methodology to make the deployment faster

Upload Troubleshooting

Upload speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings. If you do experience any problems when uploading to your ShareFi

Free Public Training

Public product training is held for most of our products via recurring GoToTraining sessions.

Available Customization

Please note that only employee users who have the option tomanage remote upload formsenabled will be able to view these links.

Mobile Apps

ShareFile mobile apps allow you to access your ShareFile files and features without having to be at a computer.

Configure Single Sign-on for SAML-Based Federation

You can integrate your ShareFile account with Active Directory (AD) to enable single sign-on for users with AD credentials. ShareFile supports Security Assertion Markup Language (SAML) for single sign-on. You configure ShareFile to communicate with a

How to Turn off Email Alerts

To turn off upload notifications for yourself, you will click into the folder and at the bottom there will be a section to disable or enable upload alerts. You will select or clear the check box for your upload alerts.

Email Notifications

Users can be set up in our ShareFile system to be automatically notified when files are uploaded and downloaded into the account. There are several different ways to activate and manage notifications listed below.

How Do I Resend an Activation Link to My Client?

When an employee adds a user to the account, they are provided an option to send a notification to the new user, which includes an activation link. If the employee opts to not send a notification at the time of user creation, or the welcome e-mail is

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