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Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. Navigate to your login screen and click theForgot password?link below the login button.

Changing Your Password

To change your password you will log in to your account and click on theMy Settingslink in the top navigation bar. You will then select theChange Passwordlink.

Billing

The following articles will help address any billing questions you may have. If you have further questions, please contact.

Free Public Training

Public product training is held for most of our products via recurring GoToTraining sessions.

How Do I Create an Employee User?

An employee user is most often an internal user within your company. To set up a new employee user on your account, you can log in and click theManage Userslink in the top navigation bar. Then, please clickCreate New Employee.

API

API stands for Application Programming Interface.

SSL Security Update: Heartbleed bug

This week a vulnerability was disclosed in OpenSSL (CVE-2014-0160), a technology widely used to power encryption across much of the Internet. The vulnerability, referred to as the Heartbleed bug, could result in remote attackers being able to obtain sensitive data.

Servers and Storage

We begin with the locations where data is housed. ShareFile accounts are stored on servers maintained by Amazon Web Services in multiple locations in the US, Europe, and Asia. An account’s data is generally stored at the server location that is geogr

Encryption

Encryption is a method for transforming data during either transfer or storage so that it requires permission to access. The data is transformed using an algorithm that generates a decryption key that must be used in order to open the data. When tran

Download Troubleshooting

Download speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings. If you do experience any problems when downloading from your S



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