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Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. Navigate to your login screen and click theForgot password?link below the login button.


The following articles will help address any billing questions you may have. If you have further questions, please contact.


Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability within your account to alter the branding.

Changing Your Password

To change your password you will log in to your account and

Subscribe to Release Notes

Stay informed of the latest releases, updates and improvements from ShareFile by subscribing to Release Notes at the ShareFile Community Page. As ShareFile products continue to evolve to meet the needs of our customers, ShareFile will regularly post

Upload Troubleshooting

Upload speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings. If you do experience any problems when uploading to your ShareFi

User Administration

ShareFile allows administrators to manage what their users have access to and what they are able to do on the ShareFile account.

How Do I Upload a File?

To upload a file from your computer to ShareFile, first click on the name of the ShareFile folder where you would like to store the file.

How to Turn off Email Alerts

If you wish to stop receiving upload notifications for a specific folder, you may turn them off yourself.

Getting Started with Your Account

The below articles will help you get started using ShareFile. ShareFile can be used to easily and securely exchange files with anyone, anywhere online.

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