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Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. Navigate to your login screen and click theForgot password?link below the login button.


The following articles will help address any billing questions you may have. If you have further questions, please contact.

Accessing Your Billing Receipt

ShareFile allows you to view and print PDF versions of all receipts. To access your receipts, log into your ShareFile account and click on theAdminlink in the navigation bar. Then, click theView/Print Receiptslink in the sidebar.

Free Public Training

Public product training is held for most of our products via recurring GoToTraining sessions.

How Do I Enable a Disabled User on My Account

To enable a user, click on theManage Userslink in the top navigation bar of your ShareFile account. Search to find the user you desire to enable, or use theBrowse ClientsorBrowse Employeeslinks to find them.

User Administration

ShareFile allows administrators to manage what their users have access to and what they are able to do on the ShareFile account.

Changing Your Password

To change your password you will log in to your account and

How to Change Your Display Name

To change the name that is displayed in the audit records and in any emails you send you will click on theMy Settingslink in the top navigation bar.


Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability within your account to alter the branding.

How Do I Add a User to a Folder?

To add a user to the folder, go to the Home screen, and click on the folder’s title to open it. Click the View/Edit Folder Access icon in the sidebar.

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