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Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. Navigate to your login screen and click theForgot password?link below the login button.


The following articles will help address any billing questions you may have. If you have further questions, please contact.

Two-Step Verification

Two-Step Verification uses your phone to provide an extra layer of security for your username. After you log in, you will be asked to enter a verification code that will be sent to your phone via text message (SMS) or voice call. This feature is avai

Changing Your Password

To change your password you will log in to your account and

Question and Answer

The Question and Answer feature, available to both VDR accounts and accounts on certain plans, provides an outlet for both employees and client users to be able to ask questions relating to information in specific folders. The administrators on the f


Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability within your account to alter the branding.

Enable a Disabled User

To enable a user, click on theManage Userslink in the top navigation bar of your ShareFile account.

Usage Report

A ShareFile usage report details all actions on the account including logins, uploads and downloads.

Advanced Analytics

ShareFile’s Virtual Data Room Plan includes access to our advanced analytics reporting. This report allows you to view statistics on any folder in your account. To access this report you will click into a folder and in the sidebar there will be a lin


API stands for Application Programming Interface.

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