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ShareFile – Popular Articles

How to Change Your Display Name

To change the name that is displayed to other users on your account, click theMy Settingslink in the top navigation bar.

Optimal Firewall Configuration

Citrix SaaS products are configured to work outbound through ports 8200, 80 or 443. In a restricted environment, port 8200 can be set up for outbound connections. Our products do not listen for, nor do they require, any inbound connections. Connectio

How to Contact ShareFile Support

Citrix ShareFile’s mission is to raise the bar for service in the field of technology. Whatever your problem may be, you can rely on a talented Customer Support team that is standing by to assist you 24 hours a day, 7 days a week.

Free Live Training

Public product training is held for most of our products via recurring GoToTraining sessions.

Citrix ShareFile and RightSignature

Enjoy easy, reliable file sharing and storage along with a simple way to get your documents signed electronically.

Advanced Preferences

The advanced preferences are account wide settings that can be turned on or off by an employee user granted themanage account-wide policiespermission. These settings can be found under theAdminlink in the navigation bar andAdvanced Preferencesin the

ShareFile Desktop

The ShareFile Desktop App enables secure one-click access to ShareFile without opening a web browser.

Performing a Per-Machine Upgrade of the ShareFile Plugin for Microsoft Outlook

You can install the ShareFile Plugin for Microsoft Outlook 3.1 either per user or per machine. When the plugin is installed per user, it is available only to the user who installed it. When the plugin is installed per machine, it is available to all

Exceeding Your Plan's Bandwidth

If you exceed your monthly bandwidth, you will be charged a small overage fee to cover the amount of bandwidth used. When you reach 80% of your bandwidth limit for the month, a notification email is sent to the billing contact on your account warnin

Download and Upload Troubleshooting

Download speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings.

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