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Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. Navigate to your login screen and click theForgot password?link below the login button.

Mobile Apps

ShareFile mobile apps allow you to access your ShareFile files and features without having to be at a computer.

User Administration

ShareFile allows administrators to manage what their users have access to and what they are able to do on the ShareFile account.


The following articles will help address any billing questions you may have. If you have further questions, please contact.


Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability within your account to alter the branding.

Accessing Your Billing Receipt

ShareFile allows you to view and print PDF versions of all receipts. To access your receipts, log into your ShareFile account and click on theAdminlink in the navigation bar. Then, click theView/Print Receiptslink in the sidebar.

Changing Your Email Address

In order to change your email address in ShareFile, you will first need to add the new email address as a secondary email address. You may have up to three email addresses related to your account, one primary and two secondary.

Changing Your Password

To change your password you will log in to your account and

Usage Report

A ShareFile usage report details all actions on the account including logins, uploads and downloads.

Add Users in Bulk

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