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Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. Navigate to your login screen and click theForgot password?link below the login button.

How to Contact ShareFile Support

Citrix ShareFile’s mission is to raise the bar for service in the field of technology. Whatever your problem may be, you can rely on a talented Customer Support team that is standing by to assist you 24 hours a day, 7 days a week. You can contact Sha

Employee Licenses

When users are added to your ShareFile account, the system will use their email extension to determine if it is required that the user be added as an employee user. Generally, any user added to the ShareFile account that has the same email extension

Sending or Receiving Files from a Distribution Group

Distribution groups allow a user to send files or folders to a specific predetermined set of users in their address book simultaneously.


The following articles will help address any billing questions you may have. If you have further questions, please contact.

How to Change Your Display Name

To change the name that is displayed in the audit records and in any emails you send you will click on theMy Settingslink in the top navigation bar.

Optimal Firewall Configuration

Citrix SaaS products are configured to work outbound through ports 8200, 80 or 443. In a restricted environment, port 8200 can be set up for outbound connections. Our products do not listen for, nor do they require, any inbound connections. Connectio


Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability within your account to alter the branding.

Upload Troubleshooting

Upload speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings. If you do experience any problems when uploading to your ShareFi

Changing Your Email Address

In order to change your email address in ShareFile, you will first need to add the new email address as a secondary email address. You may have up to three email addresses related to your account, one primary and two secondary.

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