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Optimal Firewall Configuration

Citrix SaaS products are configured to work outbound through ports 8200, 80 or 443. In a restricted environment, port 8200 can be set up for outbound connections. Our products do not listen for, nor do they require, any inbound connections. Connectio


Your ShareFile account can be branded to match the look and feel of your company llogo and colors.

Two-Step Verification

Two-Step Verification (or Two-Factor Authentication) uses your phone to provide an extra layer of security for your username. After you log in, you will be asked to enter a verification code that will be sent to your phone via text message (SMS) or v

ShareFile Cloud for Healthcare

The ShareFile Cloud for Healthcare is a dedicated, secure enclave within a private cloud where customers who use ShareFile to upload and share protected health information (PHI) have that data processed and stored. This private cloud is dedicated for

How to Change Your Display Name

To change the name that is displayed to other users on your account, click theMy Settingslink in the top navigation bar.

How to Turn off Email Alerts

If you wish to stop receiving upload notifications for a specific folder, you may turn them off yourself.


Stream video files stored in your ShareFile account, all from within your web browser.

Download and Upload Troubleshooting

Download speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings.

Expire a Link

After sending a file, you can expire the link to the file(s) after the message has been sent.

Changing the Time Zone on Your ShareFile Report

Reports generated by the ShareFile web application may display the incorrect Time Zone. You can quickly adjust the displayed Time Zone in the completed report.

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