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Review frequently asked questions about attending meetings with Web Viewer.
The GoToMeeting Web Viewer (beta) gives organizers the option to allow attendees to join meetings through their web browsers (as an alternative to joining via the GoToMeeting desktop application). This allows attendees to take part in meetings entirely within their web browsers without needing to download or install software.
Note: Organizers must have the Web Viewer (beta) enabled in order to provide attendees the ability to join via their web browsers.
You can tell if your account is enabled for Web Viewer by going to the Settings page and scrolling down. If the “Enable Web Viewer for attendees” check box is checked, you have Web Viewer enabled for your account and attendees without GoToMeeting installed will join in that method.
The GoToMeeting Web Viewer runs in the attendee’s browser and requires no download or installation. Once in session, the Web Viewer user interface is similar to the standard desktop application. The collapsible Control Panel is located on the right side of the screen and contains an Attendee List and Audio and Chat panes. It also supports Full Screen and Actual Size modes.
Joining meetings via Web Viewer provides the following advantages:
Attendees who use the GoToMeeting Web Viewer currently do not have access to Drawing Tools, Keyboard and Mouse Controls or VoIP. They also cannot share their webcams or be promoted to organizer.
Yes. All attendees will quickly join the meeting from their browser without needing to download any software. If the attendee needs a more full featured experience, they will have the option to download the GoToMeeting application from within Web Viewer by clicking switch to full version in the Control Panel. Once an attendee has already installed the full version of GoToMeeting on their computer, they will automatically join with the full version.
If you are on a Windows, you can tell if an attendee has joined a meeting with Web Viewer by looking at the Attendee List in your Control Panel. An attendee who has joined with Web Viewer will have the text "Web Viewer" in parentheses after their name. If you are on a Mac, you can tell if an attendee has joined as session with Web Viewer by right-clicking the name of that attendee in the Control Panel. If the attendee has joined with Web Viewer, you will see he text "Web Viewer" after the attendee's name with a note that the attendee has "Connected via Web Viewer."
No, attendees joining with the Web Viewer must dial in by telephone.
Yes, organizers can offer their attendees multiple phone numbers, including international long distance, third party and toll-free (if enabled).
No, attendees joining via the Web Viewer cannot be individually muted. If necessary, all attendees can be muted by selecting Mute All from the organizer’s Audio pane.
If attendees already have GoToMeeting installed, they will automatically join through the standard, full-featured desktop application. If they have not installed the GoToMeeting application, they will automatically join through the Web Viewer browser-based option.
No, the GoToMeeting Web Viewer is for attendees only. Organizers must use the standard GoToMeeting desktop application to host meetings.
In order to join meetings via Web Viewer, the following must be true on the attendee's computer:
Yes, the GoToMeeting Web Viewer works on Mac systems that meet the above requirements. Although the GoToMeeting Web Viewer does not officially support Linux, it may also work on Linux systems that meet the above requirements.
Note: Because Linux is not officially supported by GoToMeeting, the Global Customer Support team will be unable to troubleshoot any Linux joining issues.
No, the Web Viewer does not support iPad because it requires the Flash Player browser plugin. Other tablets that allow Flash within their browsers may be used to join a meeting with the GoToMeeting Web Viewer.
Yes, the Web Viewer beta is available to both U.S. and international organizers. Attendees will see the Globe icon in their Control Panel, which they can click to switch their language while in session.
No, the Web Viewer is currently only available for GoToMeeting.
Just like the current version of GoToMeeting, the Web Viewer Beta is backed by end-to-end 128-bit AES encryption. Attending meetings from a “locked-down” environment should be faster and easier since a download is no longer required. Some proxies and firewalls may prevent the Web Viewer from launching.