Find an Answer

Search GoToMeeting articles, videos and user guides   Your search term must have 2 or more characters.

GoToMeeting – Popular Articles

Error: "Citrix Online Launcher encountered an error: Error 12029 sending request to server"

Error 12029 will be displayed if the Citrix Online Launcher is unable to connect to the appropriate server for a connection. This error will typically indicate either a network or firewall issue, however it can also present itself if the installed Citrix Online Launcher is not correctly updated. A connection with the server could not be established

SSL Security Update: Heartbleed bug

This week a vulnerability was disclosed in OpenSSL (CVE-2014-0160), a technology widely used to power encryption across much of the Internet. The vulnerability, referred to as the Heartbleed bug, could result in remote attackers being able to obtain sensitive data.

Fixing Echo, Static, Feedback and/or Noise in a Meeting

Echo and microphone feedback is generally caused by the improper placement of hardware, or potentially the mis-configuration of either hardware or software settings.

Black Screen in Converted GoToMeeting Recording on Windows 8.1

GoToMeeting Recordings converted on Win 8.1 do not contain video (only audio) when upgrading Windows 8.0 to 8.1 while GoToMeeting is installed

HIPAA Compliance for GoToMeeting, GoToWebinar and GoToTraining

All Collaboration products can be made HIPAA compliant with a Corporate Account

Only the Top Left 1/4 of an Organizer or Presenter Screen is Displayed to GoToMeeting Attendees

If the Display setting is set to "Larger" (or 150%+) on Windows 7 or 8, this can cause the Viewer or Attendee view window to display only 1/4 of Organizer or Host screen

Manually convert WMV with BATCH file

The Converter BATCH file allows you to transcode a WMV recording to the Windows Media video codec.

Citrix Online Launcher Error 2006

When you connect to a GoToMeeting/Webinar/Training or GoToMyPC session the Citrix Online Launcher displays "Error 2006"

Error: "Transcoding Initialization error"

The transcoder error appears in the event of failure of the conversion process from GoToMeeting format to Windows Media Player format.

Error: "Failed to initialize" or "Webcam not detected" When Sharing Webcam

When trying to use the webcam via GoToMeeting, GoToWebinar or GoToTraining you will get the error “Failed to initialize your webcam" (Windows) or "Webcam not detected' (with Mac OSX) if the webcam is already being used by another program..

Results 1 - 10 of 233    Next Page >