Connection Wizard - GoToAssist Corporate

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Connection Wizard

The GoToAssist Connection Wizard is a program that tests and determines the ideal connection settings within your network. The Connection Wizard stores these optimal connection settings on your computer for use in future help session.

Custom Wizard (Advanced Users Only)

 

The GoToAssist Connection Wizard is currently unavailable to Mac users.

 

 

 

To run the GoToAssist Connection Wizard

1. Download the GoToAssist Connection Wizard.

2. Enable the GoToAssist Connection Wizard by clicking Run, Yes or OK if prompted.

3. Once the wizard opens, click Run Wizard.

4. When your browser is open to www.gotoassist.com, click OK (if the Wizard does not automatically open your browser to www.gotoassist.com, enter the URL manually).

5. Wait for the Wizard to test connectivity and, then click Next.

6. Once finished, the Wizard notifies you of the results. Click Exit Wizard to finish.

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Using the Custom Wizard (Advanced Users Only)

The Custom Wizard offers advanced users and network administrators customizable options that control how GoToAssist manages connections within your network

To run the GoToAssist Connection Wizard

1. Download the GoToAssist Connection Wizard.

2. Enable the GoToAssist Connection Wizard by clicking Run, Yes or OK if prompted. 

3. Right-click the GoToAssist logo banner to view Advanced options.

4. Click Custom Wizard.

5. Specify the parameters of the connection test and click Next.

Note: For detailed information on the GoToAssist data server IP addresses that the Wizard attempts to reach, please consult our IP range document.

6. Wait for the Wizard to detect a connection to the GoToAssist servers and then click Next.

7. The Wizard displays all verified connection methods. Select a preferred connection method and adjust the Usage setting as desired. You can force GoToAssist to communicate through a specific port. If your network requires Internet traffic to go through a proxy, see if it’s listed as a verified connection method for GoToAssist and set Usage to Force or Try Always.

8. If you don’t see any verified communication methods or your network proxy listed, click Add.

9. Specify your information and click Verify to test. If the Wizard is unable to verify your network proxy connection settings, contact your network administrator and refer to our IP range for optimal firewall configuration.

10. Once finished, the Wizard notifies you of the results. Click Exit Wizard.

11. Restart GoToAssist and determine if connectivity has improved.

12. If the connection fails with the selected configuration, re-open the Connection Wizard, right-click the GoToAssist logo and then click Manual Tools.

13. Click Reset to remove any settings previously stored by the Connection Wizard.

14. Run the custom Connection Wizard again and determine if connectivity has improved.

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