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The Admin Settings page contains product defaults that, once set, apply to all users on your account who have access to the products. You can also edit your account name.
On this page, you can:
Handouts are images, music, video or Microsoft Office files that are made available in the Control Panel during the session, and which Windows, Mac, iOS and Android attendees can download onto their own devices. To enable handouts, click Edit and choose Enabled.
Custom user fields allow you to define and populate a set of fields for your users. You can create organizational identifiers, usage or user types, etc. A limited, predefined set of fields can be pulled in from the Active Directory if you are using the Active Directory Connector (ADC). Custom user fields display on the User Details screen and in user reports.
1. In the Admin Center, click Admin Settings in the left navigation.
2. Click the Add a Custom Field button.
3. Enter a custom field name, you can include numeric and alpha characters. Click Save.
1. Log in to the Admin Center.
2. Select Admin Settings from the left navigation.
If session recording is enabled, GoToAssist automatically records all screen-sharing support sessions and stores them in the cloud for 90 days.
If start with an attended session is enabled, GoToAssist will automatically create an attended session if the agent is assigned to only one group.
If screen blanking is enabled, the agent can lock the customer's screen in session when entering credentials or displaying sensitive information.
If the session end dialog is enabled, then after a session has ended, the dialog for assigning sessions to companies, as well as tracking customer names, session notes and accounting information will be displayed.
Specify the length of time in minutes that an application will allow a user to remain logged in before asking to re-authenticate.
By default, new full-release builds of GoToAssist are deployed to your account automatically. You can choose to add beta releases. This allows you to view and try out the newest features. Alternately, you can request that updates be made only when your current version is no longer supported.