Find an Answer
Do you see this error message when you are trying to log in? "Please try again. The email address or password you provided is not correct."
There are a few different things that might be causing this.
If you are positive that you're using the right email address, it's possible that you are entering the wrong password.
When you enter an email address on the Reset Password page, GoToWebinar will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
It's possible that your account was suspended or deleted by another administrator on the account.
If you were invited to attend a webinar by another person, then you do not need a Citrix account and are not required to log in. See Why am I being asked to log in? for more details.
If you landed on the "Waiting for Organizer" screen but then clicked start the meeting, GoToWebinar will prompt you to log in. However, that link is meant for the person who scheduled the webinar (i.e., the organizer) to actually start the session. Since you are not the person who scheduled the webinar, you don't need to do anything once you reach this screen; just sit tight and wait for the organizer to join! Learn more.