Why didn't I get my "Reset Password" email? - GoToWebinar

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Why didn't I get my "Reset Password" email?

Did you try resetting your password, but never received the "Reset Your Password" email? There are a few things that might have caused this.

You might have used the wrong email address.

When you enter an email address on the Reset Password page, GoToWebinar will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.

The email might be in your spam folder or have been blocked.

In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. It's also possible that your company's servers might have blocked your email due to security firewalls.

You might not have a Citrix account.

If you were invited to attend a webinar by someone else, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!

  • If you clicked log in while you were trying to join another person's webinar (not your own), then most likely you have joined successfully already and are just waiting for the organizer to start the webinar.

  • If you were asked to enter the webinar password while you were trying to join another person's webinar (not your own), then most likely you were trying to join a password-protected ( which means the organizer set a specific password that you must enter to be let in). Learn more. See What is my webinar password?.

Let's fix this!

  • Check the "Spam" folder in your email inbox.

  • Try using another email address that the account might have been created under.

  • Contact your company's IT department and ask them to whitelist our domain names so that they are not automatically blocked.
    • @care.gotomeeting.com
    • @care.gotomypc.com
    • @care.gotoassist.com
    • @care.gotraining.com
    • @care.gotowebinar.com
  • Contact Citrix Customer Care to have them help you identify which email address is actually associated with your account.