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Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.
Applies to Windows only; also see Mac info
On the Launcher page, click download & run GoToWebinar in the blue box on the launcher page. You should then see the "GoToWebinar Launcher.exe" file begin downloading and display at the bottom of your screen.
The "GoToWebinar Launcher.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click Run to launch GoToWebinar.
If you do not see the "GoToWebinar Launcher.exe" file in your browser, you can retrieve it as follows:
1. Press Ctrl + J on your keyboard.
2. In the Downloads folder, click GoToWebinar Launcher.exe.
3. Click Run to launch GoToWebinar.
If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click Launch Application to continue.