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Connect to Audio (Instant Join App)

The audio options that are available for you to connect to the audio conference will vary depending on what options the organizer set for the session (for example, they may have disabled some methods, or even provided their own conference call information).

Below are instructions for connecting to audio when you've joined via the browser-based Instant Join app.

Connect to session audio

  • If you join a session from Google Chrome, then your web browser will attempt to connect your mic and speakers to the audio conference. You must give the browser permission to do so by clicking Allow.

  • If you join a session from a different browser, then you will see the dial-in audio information. You can use the drop-down menu to select a different country if desired, then use a telephone to dial in to the audio conference using the phone number, access code and audio PIN that is provided.

Switch audio modes (computer vs. phone)

You can change your audio settings at any time during the session.

Note: Only attendees running Google Chrome can use mic and speakers (VoIP). Attendees using any other web browser will need to dial in to the audio conference via phone.

1. Click the Settings icon in the toolbar.

2. Use the radio buttons to select either Computer audio or Phone call.

  • If you selected Computer audio, use the drop-down menus to select which audio device to use for your microphone.
  • If you selected Phone call, use a telephone to dial in to the audio and enter the access code and Audio PIN when prompted. Use the drop-down menu to see phone numbers for additional countries.
  • If you selected Call me, enter your phone number and answer the incoming call from GoToMeeting. Use the drop-down menu to change between U.S. and Canadian phone numbers.

Note: Call Me is only available on certain accounts. Learn more.

Mute/unmute yourself

Want to be heard? You can easily mute or unmute yourself at any time.

Note: You will be muted by default when you first join the session. You must first be unmuted by an organizer before you can speak or subsequently mute yourself.

Icon key:

Your audio is currently connecting via Computer mode (mic and speakers).

You are unmuted (and connected via Computer mode).

You are muted (and connected via Computer mode).

You are currently set to Phone mode, but you have not yet entered your Audio PIN.

You are unmuted (and connected via Phone mode).

You are muted (and connected via Phone mode).

Instant Join App Attendee Guide

Instant Join Feature Comparison

Instant Join Help and FAQs