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Review frequently asked questions about OpenVoice Integrated (toll-free audio).
If you have a paid subscription plan, your built-in audio options automatically include long-distance (toll) phone numbers for over 50 countries. Your attendees will be responsible for changes billed by their own telephone provider when they use these phone numbers to dial in to the audio conference.In addition, you can also provide toll-free phone numbers with the OpenVoice Integrated plan add-on. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long-distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference. If you have a GoToMeeting Pro or Plus subscription plan, your OpenVoice add-on will also include Call Me. Call Me allows you and your attendees to receive a phone call from GoToMeeting when a session starts to automatically connect you to the audio conference – no dialing in needed! Learn more. See Provide Toll-Free Phone Numbers (OpenVoice Integrated) for more information.
Note: To minimize billing charges, any attendee who joins a session before the organizer starts the event is disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes, along with the minutes incurred by any attendees waiting for the event to start.
Per-minute charges are based on your service contract, and minutes are calculated per participants. For instance, if 3 participants dialing to the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan. Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a session using VoIP.
You will receive a separate monthly invoice from Citrix Online Audio, LLC for any toll-free minutes used by you and your attendees.
For any sessions that were scheduled prior to enabling toll-free integration, the regular toll-based conference numbers will automatically be changed when toll-free numbers are added to an existing session. It is recommended that you resend the invitation email to participants so they have access to the new toll-free audio information. The Webinar ID and URLs will stay the same, and the new toll-free number will be provided to attendees in the Waiting Room, as well as in the Audio Pane of the Control Panel.
When you're scheduling a session, click Edit countries in the Audio section to choose which toll-free numbers you'd like to provide to attendees.
No. Whether you or your attendees join with VoIP, long distance or toll-free audio, you can seamlessly record audio. Open Preferences > Recording > Use GoToMeeting integrated audio.
If you'd like to cancel your OpenVoice integrated toll-free service, please contact our 24/7 Global Customer Support.