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Why can't anyone hear me?

Are you having a hard time being heard by other participants in the session? Let's see if we can fix that! There are a few possibilities for what might be happening – we've explained the most likely scenarios as the top.

Topics in this article:

General troubleshooting

I am trying to connect using my telephone.

I am trying to connect using a mic and speakers (VoIP).

General troubleshooting

  • If you are an attendee, you are muted.
    By default, all webinar attendees are muted by the organizer. If you wish to speak, you can send a question to the organizer and request that they unmute you. If you have already been unmuted by the organizer, then you might have muted yourself without realizing it. Click the Audio icon so that it changes to "unmuted".

  • If you are the organizer, you might not have started the broadcast yet.
    As the organizer, you must start the broadcast to allow attendees to hear your audio and see your screen. Click Start Broadcast at the top of your Control Panel, or press *1 on your telephone's keypad to start the audio conference.

  • The wrong audio mode might be selected in GoToWebinar.
    When you are in a session, you are able to specify which audio mode you use to connect to the audio conference (depending on which modes the organizer made available). It's possible that the default mode you joined with is not the one you want, and that you need to manually switch it.

    • If you want to connect with your mic and speakers, make sure Computer Mode or Internet Mode is selected.
    • If you want to connect with your telephone, make sure Phone Mode is selected.

I am trying to connect using my telephone.

Here are a few suggestions of what might be preventing the other participants in the session from hearing you.

  • There might be a problem with your telephone service provider.
    If there is a problem with your telephone connection, it might be an issue with your service provider. We cannot provide troubleshooting support for your service provider, but we can suggest that you try connecting via mic and speakers instead.

  • The organizer might not have provided Phone Mode as an option for the session.
    While GoToWebinar provides users with multiple options for connecting to the audio conference, it is up to the organizer to decide which audio modes are available in each session. See Why can't I connect to audio with my telephone? for more information.

I am trying to connect using a mic and speakers (VoIP).

Here are a few suggestions of what might be preventing the other participants in the session from hearing you.

  • GoToWebinar might be picking up sound through a headset instead of speakers.
    If you have a headset plugged into your computer or device but you are not currently wearing it, GoToWebinar might be using it as your audio input device. Either put on the headset, unplug the headset or see Test your Mic and Speakers (VoIP) to learn how to specify which device to use as a microphone!

  • You might not have a microphone plugged into your computer or device.
    If you're sure you have a microphone plugged into your computer, it's possible that GoToWebinar hasn't detected it. You can check your mic and speaker setup and even test your audio devices. See Test your Mic and Speakers (VoIP) for more information.

  • The organizer might not have provided Computer Mode as an option for the session.
    While GoToWebinar provides users with multiple options for connecting to the audio conference, it is up to the organizer to decide which audio modes are available in each session. See Why can't I connect to audio with my mic and speakers (VoIP)? for more information.

  • If you are using the Instant Join app, you might not be running Google Chrome.
    You can only connect to the audio session using Computer mode if you are running Google Chrome.

  • If you are using the Instant Join app , you might need to give the app permission to access your microphone.
    The first time that you join a session using the browser-based Instant Join app, you will be prompted to allow the app permission to use your microphone. If you accidentally denied it permission, you will need to enable it so your audio can be heard.

    1. Click the Camera icon in the address bar.
    2. Select the "Always allow https://app.gotomeeting.com to access your microphone" option.
    3. Select your microphone from the drop-down menu and click Done.

  • If you are using a computer, then your microphone might need its settings adjusted.
    Sometimes an enhancement setting on your microphone can cause low volume, clipping, or no sound at all. You can try disabling these enhancement settings.

    1. Open the Sound settings (in Windows 7, this is under Control Panel > Manage Audio Devices).
    2. On the Recording tab, select the microphone that you want to use. If it is not displayed, then make sure it is plugged in.
    3. Click Properties, then go to the Enhancements tab.
    4. Select the "Disable all sound effects" check box, then click OK.

 

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Audio Help and FAQs

Why can't I hear anyone?

Why can't I connect to audio with my mic and speakers (VoIP)?

Why can't I connect to audio with my telephone?

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How do I fix poor, choppy or robotic audio quality?

Why can I hear audio but not see the presentation?

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