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Manage Preferences for the Desktop App (Windows)

The GoToWebinar Preferences allow you to modify the settings for hosting and joining sessions using the desktop app. Depending on whether you are the organizer or attendee, you will see different options here.

Note: Using a Mac? Also see Manage Preferences for the Desktop App (Mac).

Topics in this article:

Open the desktop app preferences

Change start up preferences

Change general preferences

Change meeting preferences

Change webinar preferences

Change recording preferences

Change email integration preferences

Change connection preferences

Change audio preferences

Change webcam preferences

Open the desktop app preferences

You can access the Preferences window in any of the following ways:

  • Before or during a session, right-click the daisy icon in your system tray and select Preferences.
  • During a session, click File > Preferences in the top navigation.

Change start up preferences

These settings determine how the GoToWebinar desktop app is launched and updated.

  • Start
    Choose whether GoToWebinar should launch as soon as you log in to Windows (default setting), or whether it should wait until you open it manually.

  • Sign in
    Request that GoToWebinar automatically sign you in to the desktop app by enabling the "Remember me" check box. This will allow you to start and join webinars faster.

    • Show me desktop notifications – Disable or enable the informational pop-up windows that sometimes appear on your screen.
    • Remind me of upcoming Meetings – Disable or enable the reminder pop-up windows that notify you when your scheduled sessions are due to begin.
  • Automatic Updates
    Choose whether to allow the GoToWebinar desktop app to proactively install new versions of the desktop app, which will get you into sessions faster (recommended). See Use Automatic Updates to learn more.

Change general preferences

These settings determine how the GoToWebinar desktop app saves your files and displays your name during session.

  • Save chat logs
    If you enable the "Chat Logs" check box, then a transcript of the chat messages from each session you join will be saved to your computer. Click Browse to change the location where they're saved.

  • Session Identity
    If you enable the "Remember my name and email" check box, the desktop app will display the specified name and email address in the Attendees pane each time you are in session. This allows you to avoid having to fill in your name and email address each time you join someone else's session.

Change meeting preferences

These settings determine the features and tools that are available during the session (some apply to the organizer, while others apply to their attendees).

  • Mute upon joining
    By default, when you first join a session using the desktop app your audio will automatically be muted. This helps us improve the audio experience by reducing the feedback and background noise that is created when multiple attendees are joining session simultaneously. You can change this setting at any time if you would prefer to join sessions with your audio unmuted.

  • Hide panes from attendees
    You can choose to hide the Attendees pane and/or the Chat pane from the Control Panels of your attendees by selecting the check boxes. Note that hiding the Chat pane will prevent your attendees from being able to chat with you or each other during the session.

    Note: Panes will only be hidden from attendees; co-organizer will continue to see the hidden panes.

  • Create a welcome message
    You can choose to have a default "welcome" message automatically appear in the Chat pane of each attendee as they join the session. Note that this message will apply to each session that is run while it is enabled.

  • Hide notifications
    You can choose to show or hide the pop-up notifications that appear throughout your sessions.

    • Chat bubbles – These notifications show you a preview of incoming chat messages when your Chat pane is closed.
    • Arrival and departure messages – These notifications appear each time an attendee joins or leaves a session.
    • Presenter change messages – These notifications appear each time a new Presenter is selected.
    • Keyboard/mouse controller change messages – These notifications appear each time attendees are given keyboard and mouse control.
    • Organizer promotion messages – These notifications appear each time an attendee is promoted to organizer during a session.
    • Usage tips – These notifications occasionally appear with useful tips and tricks.

Change webinar preferences

  • Hide notifications
    You can choose to show or hide the pop-up notifications that appear throughout your sessions.

    • Chat bubbles – These notifications show you a preview of incoming chat messages when your Chat pane is closed.
    • Arrival and departure messages – These notifications appear each time an attendee joins or leaves a session.
    • Presenter change messages – These notifications appear each time a new Presenter is selected.
    • Keyboard/mouse controller change messages – These notifications appear each time attendees are given keyboard and mouse control.
    • Organizer promotion messages – These notifications appear each time an attendee is promoted to organizer during a session.
    • Usage tips – These notifications occasionally appear with useful tips and tricks.
  • Change recording preferences

    These settings determine how your sessions are recorded and where those recordings are saved.

    Note: Be sure to check your audio device settings under Audio preferences. Mac users can only view meetings recorded in the Windows Media Player format.

    • Audio recording
      You can choose which parts of the audio conference are included in your session recordings.

      • Don't record audio: Rrecordings will only include the Presenter's shared screen.
      • Use GoToMeeting integrated audio: Recordings will include the voice of everyone who connected to audio via mic and speakers (VoIP) or dialed in via phone (PSTN).
      • Use your own audio service: Uses a microphone to record the organizer's voice, while a phone patch device will record everyone else who speaks (requires a physical input device).
    • Conversion reminders
      You must convert you session recordings in order to make them viewable for other individuals. The Recording Manager will appear automatically at the end of each recorded session as a reminder to convert the recording file, but you can choose to disable this reminder.

    • Location of recording files
      By default, your raw recording files will be saved to the Documents folder on your computer. You can change this location at any time by clicking Browse and selecting a new location. See Locate Recording Files for more information.

    Change email integration preferences

    These settings allow you to enable an integration between GoToMeeting and your third-party email application (e.g., Microsoft Outlook or IBM Lotus Notes). For Outlook users, this creates an Add-In menu that jumps you out to GoToMeeting to host, schedule or join a meeting. You can alternately use the Outlook Plugin which lets you schedule and host and join from with Outlook. See GoToMeeting for Microsoft Outlook.

    • Use GoToMeeting with
      By enabling this check box, you will allow GoToMeeting to form an integration with the email application that you use on your computer.
      • Microsoft Outlook – This will allow you to schedule and manage your meetings directly within Microsoft Outlook (v2000 or later). You will need to install the Outlook Calendar Plugin in order to use it.
      • IBM Lotus Notes – This will allow you to schedule and start meetings directly within Lotus Notes (v6.5 or later).
      • My default email application – This will allow you to integrate GoToWebinar with a MAPI-compliant email/calendar program other than Outlook or Lotus Notes. Depending on your email application's capabilities, integration with MAPI-enabled programs allows for features such as automatically adding meetings to a calendar and automatic creation of email messages with meeting information.

      Note: You must restart your email application in order for changes to be applied.

    Change connection preferences

    Does something feel off with your webinar session? You can test your GoToWebinar connection while in session to find out for sure. See Join a Test Session to learn more.

    1. Under "Test your GoToMeeting connection", click Test Connection.

    2. Under "Test Results", you'll see one of the following messages:

    • Passed: You've established a connection.
    • Fail: You haven't established a connection. See Connection Test Help for troubleshooting info.

    Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToWebinar. If you don't have a proxy, please check to see that you have the minimum system requirements.

    Change audio preferences

    These settings allow you to select and test the audio devices that you use to connect to audio via VoIP. See Audio Help and FAQs for troubleshooting assistance.

    • Microphone setup
      Use the drop-down menu to select which audio device you want to use as your microphone. Note that while some devices may have a built-in mic (such as a webcam), they might not pick up your voice as clearly as a dedicated microphone would. You can use the visual meter to see how well each device in the drop-down menu picks up your voice.

    • Speakers setup
      Use the drop-down menu to select which audio device you want to use as your speakers. You can click Play Sound to have a short soundtrack play so that you can verify that your selected speakers are working properly.

    • Advanced audio settings
      These check boxes allow you to enable to disable advanced audio features.
      • Automatically adjust my system mixer settings – GoToMeeting automatically adjusts your system mixer settings. We recommend you keep this enabled; if you choose to disable this selection, then you must manually configure your audio settings through Windows Sounds and Audio Devices.
      • Use automatic volume and noise processing – Enabling this option can help improve audio quality when people are talking. Disabling this option may improve quality of music or other audio sources.

    Change webcam preferences

    These settings determine the display format of your webcam, and also allow you to preview your webcam.

    Note: If you do not have a webcam connected to your computer, you will not see the settings on this tab.

    • Webcam preview
      This will show you your live webcam feed, allowing you to make sure everything looks the way you want it to before you broadcast it to other session participants.

    • Camera settings
      This will show you the make and model of the device being used as a webcam. If you have multiple devices connected, you can choose the desired one from the drop-down menu. You can click Advanced to open the device's Properties window and make advanced changes. These options will vary depending on the setting provided by your webcam manufacturer (e.g., brightness/contrast, zoom, light compensation).

    • Display format
      You can choose to adjust the aspect ratio of your webcam (i.e., have it displayed in "normal" or "widescreen" view).