Question and Answer - ShareFile

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Question and Answer

The Question and Answer feature, available to both VDR accounts and accounts on certain plans, provides an outlet for both employees and client users to be able to ask questions relating to information in specific folders. The administrators on the folder can then answer the questions and decide which ones should be public for all users to view.

If you would like to have this feature enabled for your account, please contact ShareFile Support.

Setting up Q&A

Once this feature is enabled on your account both employees and clients will see a link inside each folder in the sidebar for Folder Q&A.

Folder Q&A

How users can ask questions

When the client clicks on the link, they will be brought to a page where they can view any public questions and ask a question of their own.

Questions & Answers

To ask a question, the user will click on the button for Ask a question. This will open a pop up window with the text box for the user to type in their question and then click Submit.

Ask question

Note: Any questions submitted will be automatically emailed to all administrators on the folder.

Answering a Question

Unanswered question indication

The administrators on the folder will receive an email when a new question has been asked and they will be able to login and answer the question. When the admin logs in, they will be able to see within the folder if there are any unanswered questions.

When they click on the link for Folder Q&A, they will be able to manage/answer all existing questions and add new questions.

Questions & Answers section

To answer a question, the admin will click on the Unanswered tab and then click on the title of the question. They will see a pop up which will allow them to answer the question and decide if the question should be made public to all users.


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