Find an Answer
ShareFile's Virtual Data Room Plan includes access to our Q&A feature. This feature provides an outlet for both employees and client users within a VDR account to be able to ask questions relating to information in specific folders. The administrators on the folder can then answer the questions and decide which ones should be public for all users to view.
If you would like to have this feature enabled for your account, please contact ShareFile Support.
Once this feature is enabled on your account both employees and clients will see a link inside each folder in the sidebar for Folder Q&A.
When the client clicks on the link, they will be brought to a page where they can view any public questions and ask a question of their own.
To ask a question, the user will click on the button for Ask a question. This will open a pop up window with the text box for the user to type in their question and then click Submit.
Note: Any questions submitted will be automatically emailed to all administrators on the folder.
The administrators on the folder will receive an email when a new question has been asked and they will be able to login and answer the question. When the admin logs in, they will be able to see within the folder if there are any unanswered questions.
When they click on the link for Folder Q&A, they will be able to manage/answer all existing questions and add new questions.
To answer a question, the admin will click on the Unanswered tab and then click on the title of the question. They will see a pop up which will allow them to answer the question and decide if the question should be made public to all users.