Manage Unidentified Callers (Android) - GoToMeeting

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Manage Unidentified Callers (Android)

If an organizer provides phone numbers for their meeting, then anyone who dials in to the audio conference using a telephone but doesn't enter an Audio PIN is known as an "unidentified caller". This means that GoToMeeting doesn't have any way to identify them by name, so it views them as a separate participant.Organizers will see those individuals appear in the Attendee list as "Caller [X]". Learn more about unidentifed callers.

Applies to Android app only; also see desktop app and Web App info

Rename an unidentified caller

Once the caller has verbally identified themselves, you can rename their entry in the Attendee list.

1. Select the Person icon in the upper toolbar.

2. Select the More icon next to the unidentified caller.

3. Select Edit name, enter a name for the caller then click Save.

Mute/unmute an unidentified caller

You can easily mute or unmute an unidentified caller.

1. Select the Person icon in the upper toolbar.

2. Select the More icon next to the unidentified caller.

3. Select Mute or Unmute.

Dismiss an unidentified caller

You can dismiss the caller from the session at any time, meaning that they will automatically be disconnected from the audio conference.

1. Select the Person icon in the upper toolbar

2. Select the More icon next to the unidentified caller.

3. Select Excuse attendee.

Note: If the caller joined the screen sharing portion of the meeting from a computer, you will need to dismiss both of their entries in the Attendee list.


 

Related

View and Manage Attendees (Android app)

Schedule and Start Meetings via Android

What is the Audio PIN?

Join Meetings via Android

Manage Unidentified Callers (Desktop App)

View Unidentified Callers (Web App)