How do I collect Web App logs? - GoToMeeting - LogMeIn

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How do I collect Web App logs?

Logging can be helpful when you run into a problem while using the Web App, because logs note and capture information on how you use the app. You can learn how to create and collect log files to help us analyze, troubleshoot and debug any problems you may encounter.

There are several types of logs you can collect:

  • Console logs monitor what happens in your computer's Chrome browser.
  • Network logs monitor what happens in your network.
  • WebRTC Internals monitor the audio, video and other real-time communication features.

Collect console logs

To collect console logs for GoToMeeting Web App and save them to your computer, follow these instructions:

1. Open a Chrome browser window and go to https://app.gotomeeting.com.

2. Right-click the browser page and select Inspect. This will open Chrome Developer tools.

3. On the Console tab, select the Preserve log checkbox.

4. Right-click somewhere in the Developer tools and select Save as.

5. The logs will be located in the folder you chose. File type will be .log.

Collect network logs

To collect network logs for GoToMeeting Web App and save them to your computer, follow these instructions:

1. Open a Chrome browser window and go to https://app.gotomeeting.com.

2. Right-click on the page and select Inspect. This will open Chrome Developer tools.

3. On the Network tab, select the Preserve log checkbox.

4. Right-click somewhere in the Developer tools windows and select Save as HAR with content.

5. The logs will be located in the folder you chose. File type will be .har.

Collect WebRTC logs

To collect WebRTC logs for the GoToMeeting Web App and save them to your computer, follow these instructions:

1. Open a Chrome browser window and type chrome://webrtc-internals. If you have the Web App running in another browser tab, you will see a second tab in the WebRTC-internals screen related to that session.

2. Select Create Dump to retrieve logs and audio sample files.

  • Enable diagnostic audio records will save audio files to your computer which can then be used to capture any audio issues that you may have encountered.
  • Enable diagnostic packet and event recordings will record any events that occurred.

3. In the Web App, repeat the steps that produced the issues you encountered and wish to get logs for. Then select Download the PeerConnection updates and stats data. Note that you have to uncheck the Enable boxes when you're done recreating the issue to disable logging.

4. The logs will be located in the folder you chose.