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If you joined a session using the Web App, you can easily switch to the desktop app during a session to access all of the features that GoToMeeting offers (as long as your computer meets the system requirements).
Downloading the desktop app is available on paid plans only. Learn more.
1. Click the Switch icon at the bottom of the in the toolbar.
If you do not see the option to switch to the desktop app, then that means your computer is running an operating system that is not supported by the desktop app (so you will be unable to switch).
Note: Once you have switched to the desktop app, you will then use it to join subsequent sessions directly rather than first joining via the Web App. Please see Compare Join Methods for more information.