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If you would like for your attendees to be able to join your sessions using the browser-based Web App, then you must first enable it in your account's settings. If you disable the Web App, then attendees will only be able to join from the desktop app or their mobile devices.
Note: This feature is available to organizers only.
Applies to paid subscription plans only; the Web App is automatically enabled for the Free plan
Once it is enabled, all attendees who do not have the desktop app or the Citrix Online Launcher application installed on their computer will automatically join sessions via the Web App.
1. Log in at https://global.gotomeeting.com.
2. Click Settings in the toolbar.
3. In the "Web App" section, enable or disable the "Attendees will join meetings from the Web App" check box.
5. Click Save when finished.
Note: Any change to this setting will affect all sessions, including those that have already been scheduled or are currently in session.