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You can easily mute the audio of your attendees before they join and at any time during the session, with the following exceptions:
If an attendee mutes themselves, you cannot unmute them. Instead, you can ask them to unmute themselves.
If an attendee has not entered their Audio PIN, they will be listed as an unidentified caller and you will be unable to mute them. You can ask them to enter their Audio PIN.
Mute your attendees during the session as follows.
Note: You can only send this request to attendees joined on the desktop app or via the Web App.
Note: If an organizer attempts to unmute attendees who have muted themselves, the attendees will be prompted to be automatically unmuted or to remain muted.
You can choose whether or not you want your attendees to join the session automatically muted. Having attendees join muted is recommended for reducing audio feedback and noise during joining. Mute your attendees before they join the meeting as follows.
Note: Enabling this setting will override all attendee preferences (e.g., if you enable the new "mute attendees" setting while the attendee has the "mute when joining" preference disabled for themselves, they will still be muted when they join).
Learn more about enabling or disabling "join muted" for attendees.