OpenVoice Integrated (Toll-Free Audio) FAQs - GoToMeeting - LogMeIn

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OpenVoice Integrated (Toll-Free Audio) FAQs

Review frequently asked questions about OpenVoice Integrated (toll-free audio).

The features that are available on your account may vary depending on your subscription plan.

What is OpenVoice Integrated (toll-free audio)?

How much does it cost to use OpenVoice Integrated?

How am I billed for OpenVoice Integrated?

How do I add the toll-free option to sessions that I've already scheduled?

Will I use the same toll-free number for each session?

How do I schedule a session with OpenVoice integrated toll-free?

For which countries do you offer international toll-free & long-distance (toll) service?

Is there anything different about recording a session with OpenVoice integrated toll-free?

How can I cancel OpenVoice integrated toll-free?

What is OpenVoice Integrated (toll-free audio)?

If you have a paid subscription plan, your built-in audio options automatically include long-distance (toll) phone numbers for over 50 countries. Your attendees will be responsible for changes billed by their own telephone provider when they use these phone numbers to dial in to the audio conference.In addition, you can also provide toll-free phone numbers with the OpenVoice Integrated plan add-on. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long-distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference. If you have a GoToMeeting Pro or Plus subscription plan, your OpenVoice add-on will also include Call Me. Call Me allows you and your attendees to receive a phone call from GoToMeeting when a session starts to automatically connect you to the audio conference – no dialing in needed! Learn more. See Provide Toll-Free Phone Numbers (OpenVoice Integrated) for more information.

Note: To minimize billing charges, any attendee who joins a session before the organizer starts the event is disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes, along with the minutes incurred by any attendees waiting for the event to start.

How much does it cost to use OpenVoice Integrated?

Per-minute charges are based on your service contract, and minutes are calculated per participants. For instance, if 3 participants dialing to the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan. Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a session using VoIP.

How am I billed for OpenVoice Integrated?

You will receive a separate monthly invoice from LogMeIn for any toll-free minutes used by you and your attendees.

How do I add the toll-free option to sessions that I've already scheduled?

For any sessions that were scheduled prior to enabling toll-free integration, the regular toll-based conference numbers will automatically be changed when toll-free numbers are added to an existing session. It is recommended that you resend the invitation email to participants so they have access to the new toll-free audio information. The Meeting ID and URLs will stay the same, and the new toll-free number will be provided to attendees in the Waiting Room, as well as in the Audio Pane of the Control Panel.

Will I use the same toll-free number for each session?

No, as with existing sessions, each session will have a unique toll-free number and access code. If you wish to re-use the same audio options for your sessions, select the "Recurring meeting" check box in the Schedule a Meeting window. Once you do so, the OpenVoice integrated toll-free number and access code remain the same.

How do I schedule a session with OpenVoice integrated toll-free?

When you're scheduling a session, click Edit countries in the Audio section to choose which toll-free numbers you'd like to provide to attendees.

For which countries do you offer international toll-free & long-distance (toll) service?

See the available international toll-free and long-distance (toll) numbers.

Is there anything different about recording a session with OpenVoice integrated toll-free?

No. Whether you or your attendees join with VoIP, long distance or toll-free audio, you can seamlessly record audio. Open Preferences > Recording > Use GoToMeeting integrated audio.

What is Call Me?

Call Me is one of GoToMeeting's phone audio options and is the easiest way for you and your attendees to join the audio conference of a GoToMeeting session via telephone. Powered by the OpenVoice Integrated add on, Call Me is a customer favorite for participants who wish to connect via telephone because it allows you to simply enter your phone number and wait for the phone to ring. No access codes, no Audio PIN – just answer the phone and press 1!

If you have a paid subscription plan with the OpenVoice Integrated plan add-on, then your account automatically includes Call Me! Learn more.

How can I cancel OpenVoice integrated toll-free?

If you'd like to cancel your OpenVoice integrated toll-free service, please contact our 24/7 Global Customer Support.