GoToMeeting App for iOS FAQs - GoToMeeting - LogMeIn

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GoToMeeting App for iOS FAQs

Need some help? Get answers to some frequently asked questions regarding mobile apps below.

Learn more about the iOS app

Join Meetings via iOS

Schedule and Start Meetings via iOS

Present from your iPad

Share Your Webcam (iOS App)

Manage Attendees (iOS App)

Mobile FAQs

What can I do with GoToMeeting on an iPad, iPhone or iPod Touch?

What are the system requirements for using the GoToMeeting app for iOS?

Are there any additional fees for using the GoToMeeting app?

Can I host a GoToMeeting or GoToWebinar session from my iPad, iPhone or iPod Touch?

Can I schedule meetings from the GoToMeeting app for iOS?

Can I show my screen if I'm given presenter controls?

How do I share content as a presenter?

Can I invite others to the meeting?

As an organizer, can I promote attendees to presenter or organizer?

Can I see how my screen looks to attendees?

Can I only draw on a whiteboard?

Can I record a session from my iOS device?

How does attending a GoToMeeting or GoToWebinar session from an iOS device compare with the experience on a Windows or Mac?

How can I change the view or zoom into the presenter's screen?

Can I chat with other meeting participants?

Can I connect to audio from the GoToMeeting app?

Can I mute/unmute iOS attendees?

Why can't I switch from Telephone to Mic & Speakers (VoIP)?

Why can't I connect to GoToMeetingand dial in by telephone on my iPhone?

What audio options does the GoToMeetingapp support?

Can I join HDFaces meetings and webinars from an iPad and view webcams?

What can I do with GoToMeeting on an iPad, iPhone or iPod Touch?

  • Attend online GoToMeeting or GoToWebinar sessions free of charge
  • Join sessions in seconds by tapping the Join URL in your invitation email
  • View the presenter's screen
  • Connect to audio through your iPad, iPhone or iPod Touch's Internet connection or dial in by phone
  • Chat with everyone in the meeting, with only organizers or with individual attendees
  • See who's talking and who's attending
  • Schedule meetings and invite attendees

What are the system requirements for using the GoToMeetingapp for iOS?

Please see System Requirements for details.

Are there any additional fees for using the GoToMeetingapp?

Nope, the app is free, and there's no charge for attending GoToMeeting, GoToWebinar or GoToTraining sessions. But you may be responsible for any long-distance charges associated with dialing in to sessions by phone or any data charges that may be incurred.

Can I host a GoToMeeting or GoToWebinar session from my iPad, iPhone or iPod Touch? Can I show my screen if I'm given presenter controls?

Yes, you can log in and host a meeting from an iPad, iPhone and iPod touch with the GoToMeeting app. Organizers can schedule meetings, start previously scheduled meetings and even launch instant meetings from the My Meetings screen. Only iPad presenters can share content on-screen.

Can I schedule meetings from the GoToMeeting app for iOS?

Yes, you can schedule meetings from the GoToMeeting app for iOS. You can invite attendees to these meetings, edit the audio and create a meeting password from the GoToMeeting app. Also, you can delete meetings from the My Meetings screen.

How do I share content as a presenter?

If you're presenting from an iPad, you can share content from the cloud, browser or whiteboard by tapping one of those options from the Tap to Share Content screen. Presenters must first tap the Play icon in the toolbar for attendees to see shared content. The Screen Sharing icon will turn green when content is being shared.

Can I invite others to the meeting?

Yes, organizers can invite others by tapping the Invite icon and selecting either Email, Message or Copy to Clipboard to send the meeting information to others.

As an organizer, can I promote attendees to presenter or organizer?

Organizers can make someone who joins from a Windows, Mac or iPad the presenter so that person can share their screen. At this time, attendees who join from an iPhone an Android cannot be made presenters.

From the Attendee List, organizers can make someone else who joined from a Windows, Mac or Android the organizer. Currently, attendees who join from an iOS device cannot be made an organizer.

Can I see how my screen looks to attendees?

Yes, when sharing content you can preview how attendees are viewing your screen by tapping the Screen Sharing icon and turning Audience View on. A thumbnail image of what attendees are seeing will appear on-screen, which you can hold and drag with 1 finger to move it across the screen.

Can I only draw on a whiteboard?

No, presenters can use Drawing Tools to annotate directly on any screen being shared by tapping the Drawing Tools icon in the toolbar.

Can I record a session from my iOS device?

No, you can't currently record sessions from an iOS device.

How does attending a GoToMeeting or GoToWebinar session on an iPad, iPhone or iPod Touch compare with the experience on a Windows or Mac?

Just as on a Windows or Mac, you can view the presenter's screen, see who's attending and who's talking. However, some organizer features are not yet available on the iPad, iPhone and iPod Touch.

Unsupported features for GoToWebinar on iOS:

  • Presenter controls
  • Keyboard and mouse controls
  • Start sessions

Unsupported features for GoToMeeting for iOS:

  • Keyboard and mouse controls of the presenter's desktop

How can I change the view or zoom into the presenter's screen?

You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the GoToMeeting Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the GoToMeeting Viewer.

Can I chat with other meeting participants? Can I ask questions during a webinar?

During a meeting or training, you can tap Chat in the toolbar to instantly send and receive messages to everyone in the meeting, to only the organizer(s) or to individual attendees. You can toggle between meeting participant names in the Attendee List to read and send messages.

During a webinar, you can tap Questions in the toolbar to send questions to the organizer. You can also view other attendees' questions and answers if the organizer sends the response to everyone in the webinar.

Can I connect to audio from the GoToMeeting app?

If the organizer provides both mic and speakers (VoIP) and conference call numbers as audio options, you'll automatically connect to VoIP over your iPad, iPhone or iPod Touch’s Internet connection (WiFi or 3G) once you join. The audio quality depends on the quality and bandwidth available on your WiFi or 3G network (WiFi recommended).

You can dial in by telephone on your iPad, tap the Settings icon > Audio Settings > Telephone to access the conference call information.If you want to dial in on your iPhone, tap the Settings icon > Meeting Information > Phone Number link to automatically connect to audio. With a single tap of a U.S. telephone number, the conference call number, access code and Audio PIN are automatically dialed.

If you have an iPhone 4 or 4S on a network that does not allow simultaneous voice and data sharing (CDMA), you won’t be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone’s Internet connection (WiFi or 3G) or dial in with a different device.

Can I mute/unmute iOS attendees?

Yes, if the attendee is connected to VoIP, you can mute/unmute them to allow them to speak. If the attendee dials in by phone, you can mute/unmute them only if the they have entered the Audio PIN, which they can access in-session from Settings.

Why can't I switch from Telephone to Mic & Speakers (VoIP)?

Once you dial in to the audio conference by telephone, Mic and Speakers (VoIP) becomes disabled for the remainder of the session. If you want to switch back to VoIP, you will need to leave the session and rejoin.

Why can't I connect toGoToMeeting and dial in by telephone on my iPhone?

If you have an iPhone on a network that does not allow simultaneous voice and data sharing (CDMA), you won't be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone's built-in mic and speakers (VoIP) or dial in with a different device.

If the organizer only provides a conference call number as the audio option and you try to dial in to the audio conference from a CDMA network without having a WiFi connection, you'll see a notification saying that your device does not support simultaneous voice and data sharing. Once you tap the Dial button on the notification, you won't be able to see the presenter's screen.

What audio options does the GoToMeeting app support?

  • iPad, iPhone or iPod Touch's built-in mic and speakers (VoIP)
  • iPad, iPhone or iPod Touch's built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack
  • Headset connected via the 3.5-mm stereo headphone jack
  • Bluetooth Hands Free devices

For optimal audio quality, we recommend using a headset.

Can I join HDFaces meetings and webinars from an iPad and view webcams?

Yes, you can join HDFaces meetings and webinars and view webcams from an iPad. You can share your own webcam in a meeting from an iPad 2 or newer, but you cannot yet share your own webcam in a webinar.