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Here you can review frequently asked questions regarding session recording and playback. Please see Record a Session for details about starting and stopping session recording, as well as modifying the recording settings.
The features that are available on your account may vary depending on your subscription plan.
Please see Record a Session for details about starting and stopping session recording, as well as modifying the recording settings.
By default, local recordings are stored in
C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. See Locate Recording Files for more information.
You can convert a session recording into any of the following formats:
The typical length of a recording is 1-3 hours. Please note that running extensively long sessions may result in recording failures.
Yes, as long as the session has been converted to .MP4 format it can be viewed from any device.
Yes. The Recording Preferences will determine if and how audio is included in session recordings. The following options are available:
Yes. You can modify the settings so that only the shared screen is included by selecting the "Don't record audio" option under Recording Preferences.
Yes. If you're using your own conference call number, you must have a sound card and an audio input device like a microphone to record audio. If you're recording a teleconference, you can position the microphone next to the phone or set up a phone recording adapter to your phone and line-in input on your computer's sound card. If you're having trouble with your audio, see Audio Help.
Yes. You can use third-party editing software such as TechSmith Camtasia® to edit recording files. Just make sure that they have been converted first.
Yes. You can post your recorded session wherever you'd like (e.g., YouTube, Vimeo).
Yes. However, it is not recommended as the file may be extremely large. Depending on its size, a session recording can be zipped and sent via email or via File Transfer Protocol (FTP).