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The maximum amount of individuals who can participate in your session (including organizers and attendees) will vary depending on the subscription plan that your account uses.
Note: The instructions below apply to online accounts only. If you are on an offline account, please contact a Citrix representative to find your participant limit.
Your attendee limit is listed in your account information.
1. Log in to your account online.
2. Go to the My Account page (your name in the top navigation, then select My Account).
3. Directly under the name of the product, you will see the attendee limit listed. This number includes all participants in the session.
If you are the billing administrator on your account, you can upgrade to a different subscription plan to increase your per-session participant limit. See Change Your Plan to learn how to upgrade your subscription plan or here to learn about plans and pricing. Also see Compare Subscription Plans.
If you are not the billing administrator on your account, please contact them and request that they upgrade subscription plans.
Note: If a plan is changed while an organizer on the account is in-session, they will have to exit and then restart the session before changes will take effect.Scheduled GoToMeeting sessions cannot be upgraded to GoToWebinar or GoToTraining sessions. Each scheduled conference type is unique, and non-transferable. If you would like to switch a meeting to a webinar or training, you will have to reschedule your event with the proper product which will result in new session IDs and phone numbers.