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The GoToMeeting Preferences allow you to modify the settings for hosting and joining sessions using the desktop app. Depending on whether you are the organizer or attendee, you will see different options here.
Note: Using a Mac? Also see Manage Preferences for the Desktop App (Mac).
Downloading the desktop app is available on paid plans only. Learn more.
You can access the Preferences window in any of the following ways:
These settings determine how the GoToMeeting desktop app is launched and updated.
Choose whether GoToMeeting should launch as soon as you log in to Windows (default setting), or whether it should wait until you open it manually.
Request that GoToMeeting automatically sign you in to the desktop app by enabling the "Remember me" check box. This will allow you to start and join meetings faster.
Choose whether to allow the GoToMeeting desktop app to proactively install new versions of the desktop app, which will get you into sessions faster (recommended). See Use Automatic Updates to learn more.
These settings determine how the GoToMeeting desktop app saves your files and displays your name during session.
Save chat logs
If you enable the "Chat Logs" check box, then a transcript of the chat messages from each session you join will be saved to your computer. Click Browse to change the location where they're saved.
If you enable the "Remember my name and email" check box, the desktop app will display the specified name and email address in the Attendees pane each time you are in session. This allows you to avoid having to fill in your name and email address each time you join someone else's session.
These settings determine the features and tools that are available during the session (some apply to the organizer, while others apply to their attendees).
Mute upon joining
By default, when you first join a session using the desktop app your audio will automatically be muted. This helps us improve the audio experience by reducing the feedback and background noise that is created when multiple attendees are joining session simultaneously. You can change this setting at any time if you would prefer to join sessions with your audio unmuted.
Hide panes from attendees
You can choose to hide the Attendees pane and/or the Chat pane from the Control Panels of your attendees by selecting the check boxes. Note that hiding the Chat pane will prevent your attendees from being able to chat with you or each other during the session.
Note: Panes will only be hidden from attendees; co-organizer will continue to see the hidden panes.
Create a welcome message
You can choose to have a default "welcome" message automatically appear in the Chat pane of each attendee as they join the session. Note that this message will apply to each session that is run while it is enabled.
You can choose to show or hide the pop-up notifications that appear throughout your sessions.
These settings determine how your sessions are recorded and where those recordings are saved.
Note: Be sure to check your audio device settings under Audio preferences. Mac users can only view meetings recorded in the Windows Media Player format.
You can choose which parts of the audio conference are included in your session recordings.
You must convert you session recordings in order to make them viewable for other individuals. The Recording Manager will appear automatically at the end of each recorded session as a reminder to convert the recording file, but you can choose to disable this reminder.
Location of recording files
By default, your raw recording files will be saved to the Documents folder on your computer. You can change this location at any time by clicking Browse and selecting a new location. See Locate Recording Files for more information.
These settings allow you to enable an integration between GoToMeeting and your third-party email application (e.g., Microsoft Outlook or IBM Lotus Notes). For Outlook users, this creates an Add-In menu that jumps you out to GoToMeeting to host, schedule or join a meeting. You can alternately use the Outlook Plugin which lets you schedule and host and join from with Outlook. See GoToMeeting for Microsoft Outlook.
Note: You must restart your email application in order for changes to be applied.
Does something feel off with your meeting session? You can test your GoToMeeting connection while in session to find out for sure. See Join a Test Session to learn more.
1. Under "Test your GoToMeeting connection", click Test Connection.
2. Under "Test Results", you'll see one of the following messages:
- Passed: You've established a connection.
- Fail: You haven't established a connection. See Connection Test Help for troubleshooting info.
Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToMeeting. If you don't have a proxy, please check to see that you have the minimum system requirements.
These settings allow you to select and test the audio devices that you use to connect to audio via VoIP. See Audio Help and FAQs for troubleshooting assistance.
Use the drop-down menu to select which audio device you want to use as your microphone. Note that while some devices may have a built-in mic (such as a webcam), they might not pick up your voice as clearly as a dedicated microphone would. You can use the visual meter to see how well each device in the drop-down menu picks up your voice.
Use the drop-down menu to select which audio device you want to use as your speakers. You can click Play Sound to have a short soundtrack play so that you can verify that your selected speakers are working properly.
These settings determine the display format of your webcam, and also allow you to preview your webcam.
Note: If you do not have a webcam connected to your computer, you will not see the settings on this tab.
This will show you your live webcam feed, allowing you to make sure everything looks the way you want it to before you broadcast it to other session participants.
This will show you the make and model of the device being used as a webcam. If you have multiple devices connected, you can choose the desired one from the drop-down menu. You can click Advanced to open the device's Properties window and make advanced changes. These options will vary depending on the setting provided by your webcam manufacturer (e.g., brightness/contrast, zoom, light compensation).
You can choose to adjust the aspect ratio of your webcam (i.e., have it displayed in "normal" or "widescreen" view).