GoToWebinar – Popular Articles

Citrix Online does not directly offer special rates for nonprofit organizations, however significantly lower rates can be acquired through TechSoup and Good360.

|   Views:   5299   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

These steps will walk you through how to cancel an account online.

|   Views:   15118   |   Knowledge Article   |   Last Updated:  Mon, Mar 18 2013

The GoToWebinar session has reached the upper limit of attendees.

|   Views:   801   |   Knowledge Article   |   Last Updated:  Wed, Nov 28 2012

We are in the process of adapting all our our products to use our proprietary launcher service that is independent of Java.

|   Views:   13463   |   Knowledge Article   |   Last Updated:  Thu, Jan 31 2013

The maximum capacity for a Webinar varies based on which tier of service you selected for your plan. You may change your plan at any time to add or reduce the capacity of your events.

|   Views:   761   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

When attempting to join a meeting or webinar using Internet Explorer the following error comes up after verifying application requirements, "Cannot continue. The application is improperly formatted. Contact the application vendor for assistance."

|   Views:   4915   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

The error "GoToMeeting failed to start, or exited with an error. Please try again." when trying to join a meeting is usually caused by older versions of GoToMeeting being installed, internet connectivity, or network security issues.

|   Views:   10958   |   Knowledge Article   |   Last Updated:  Thu, Nov 29 2012

This error is typically caused when G2M is unable to finish loading and you click Start or Join again, hotfix after the jump for XP machines.

|   Views:   3844   |   Knowledge Article   |   Last Updated:  Wed, Nov 28 2012

While streaming video and audio is not technically supported by GoToMeeting/Webinar/Training some people can get it to work.

|   Views:   1232   |   Knowledge Article   |   Last Updated:  Fri, Apr 12 2013

This error message can occur when starting or joining meetings, webinars, or trainings and is usually due to the network connection or because the User Account Control prompt was not clicked Yes to. It can also be caused by the Ask toolbar being installed on the computer.

|   Views:   6834   |   Knowledge Article   |   Last Updated:  Wed, Nov 28 2012