HDFaces Video Conferencing FAQs - GoToWebinar

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HDFaces Video Conferencing FAQs

GoToWebinar with HDFaces, a high-resolution video conferencing technology, enables participants to share and view up to 6 high-resolution video conferencing streams in session while viewing the presenter's screen.

How is HDFaces different from other web conferencing video solutions?

How much does HDFaces cost?

What are the system requirements for HDFaces video conferencing?

Which webcams are recommended?

Which webcams are unsupported?

If 6 video streams are being shared and I turn off my video stream, can another presenter share their video?

Can I temporarily stop my webcam without giving up my webcam slot?

Can international customers use GoToWebinar with HDFaces?

Are attendees required to install HDFaces prior to attending a webinar?

How do I set up my webcam to use with HDFaces video conferencing?

What happens if I install a webcam during an HDFaces session?

What are the bandwidth requirements for HDFaces?

What is the supported video frame rate?

What kind of security does HDFaces provide?

How many video conferencing webcams can be shared with GoToWebinar with HDFaces?

Can I hide webcams?

Can I position webcams so they always remain on top of all my other applications?

Can I adjust the positioning and display of my webcams?

What are some video conferencing tips and best practices?

How do I select a different webcam if I have more than one plugged in to my computer?

Can I record webcams during an HDFaces session?

Can attendees share webcams?

Can I join an HDFaces session from an Android or iOS device?

How is HDFaces different from other web conferencing video solutions?

We provide the highest resolution video conferencing quality currently available among web conferencing providers—up to 6 streams at 640p x 480p for a maximum resolution of 1920p x 960p. We combined the video conferencing and screen sharing Viewer into 1 window so participants can collaborate on shared content and see each other at the same time for a highly effective, engaging user experience. With 1-on-1 video conferencing, up to 1280 x 720p is supported (depending on your webcam, lighting, network and computer).

How much does HDFaces cost?

HDFaces is included with GoToWebinar at no additional cost.

What are the system requirements for GoToWebinar HDFaces?

  • Internet connection with cable modem, DSL or better.
  • Windows® 7, Vista, XP or 2003 Server, or Mac OS® X 10.6 Snow Leopard® or later.
  • Dual core 2.4GHz CPU or faster with at least 2 GB of RAM.
  • Internet Explorer® 7.0 or later, Mozilla® Firefox® 3.0 or later, Google Chrome 5.0 or later or Safari® 3.0 or later (JavaScript and Java enabled).
  • 700 Kbps or more bandwidth recommended per participant for simultaneous screen sharing, audio and video conferencing.

Which webcams are recommended?

Video conferencing will work with most standard video conferencing webcams. From our testing, we highly recommend the following webcams:

  • Logitech® HD Pro Webcam C910
  • Logitech HD Webcam C510
  • Logitech HD Webcam C310

Which webcams are unsupported?

GoToWebinar with HDFaces does not support the following webcams:

  • 4eyeGrab
  • Hava Remote Video Device
  • Hava Video Device
  • BT878 VfW to WDM mapper (32-bit)
  • Live! Cam Notebook Pro (VF0400)

How many video streams can we share with GoToWebinar with HDFaces?

You can share up to 6 streams at a resolution of 640p x 480p each, for a total maximum resolution of 1920p x960p.

If 6 video streams are being shared and I turn off my video stream, can another presenter share their video?

Yes, panelists and organizers can stop and share video streams at any time. Organizers can also disable a panelist video stream so that another panelist can share their webcam.

Can I temporarily stop my webcam without giving up my webcam slot?

Yes. You can pause your webcam temporarily by clicking the Pause button on the top-right corner of your webcam feed.

Can international customers use GoToWebinar with HDFaces?

Yes, international customers can use HDFaces.

Are attendees required to install HDFaces prior to attending a webinar?

No. As with all versions of GoToWebinar, attendees download the organizer's version of GoToWebinar without affecting their own version.

How do I set up my webcam to use with GoToWebinar with HDFaces?

Install your webcam using the manufacturer's installation instructions. You can set your webcam settings from the GoToWebinar Preferences window. We recommend that you use a headset with mic and speakers (VoIP) instead of your webcam's built-in webcam mic and speakers.

What happens if I install a webcam during an HDFaces session?

In most cases, GoToWebinar should be able to detect your new hardware and allow you to use it during the same session.

What are the bandwidth requirements for HDFaces?

We recommend 700Kbps or more per participant for simultaneous screen sharing, audio and video conferencing. HDFaces uses bandwidth optimization to make the best possible use of any available bandwidth. If you experience slow performance issues, try closing data-intense applications like YouTube, Netflix, Skype, etc.

What is the supported video frame rate?

HDFaces supports up to 30-frames per second. The frame rate depends on your webcam, lighting, network and computer.

What kind of security does HDFaces provide?

HDFaces includes the same excellent security and encryption of GoToWebinar, including end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption.

How many video conferencing webcams can be shared with GoToWebinar with HDFaces?

The webinar staff, including organizers and panelists, can share up to 6 streams at a resolution of 640p x 480p each, for a total maximum resolution of 1920p x960p.

Can I hide webcams?

Yes. Click the Webcams drop-down menu and select Hide Webcams. Even though you've hidden webcams, other participants can still see your webcam broadcasting. To bring webcams back to view, select Show Webcams. You can also click and drag the divider between the webcam feeds and screen-sharing viewer to resize or hide webcams.

Can I position webcams so they always remain on top of all my other applications?

Yes. On the top-left of the webcam viewer, click the Webcams drop-down menu and select Always in Front.

Can I adjust the positioning and display of my webcams?

Yes. You can click and drag the bottom-right corner of the viewer to expand and minimize how the webcams and/or screen sharing is displayed. If the organizer is not screen sharing, you can adjust the size and position of the webcam viewer by using the Webcam drop-down menu and selecting one of the following Webcam Positions: Top, Left, Bottom, Right.

What are some video conferencing tips and best practices?

  • Secure your webcam on your computer to make sure it's stable and won't move around.
  • Choose a location with adequate lighting. If you're sitting directly in front of a window, try moving to another spot; otherwise, your webcam may only capture your silhouette.
  • Position your webcam so that your entire face fills up at least half of your webcam viewer.
  • For optimal performance, open the GoToWebinar Preferences window, select Webcam and then click Advanced. If you have a high-performance webcam, you can enable high-quality features, such as "face recognition" or "right light," to enhance your video conferencing experience.

How do I select a different webcam if I have more than one plugged in to my computer?

To select a different webcam, open the Preferences window and select Webcam. If more than 1 webcam is detected, simply choose which webcam you'd like to use from the Your Camera section.

Can I record webcams during an HDFaces session?

Although you can record screen sharing and audio, you cannot record webcams at this time.

Can attendees share webcams?

No, only organizers and panelists can share webcams. If you want an attendee to share a webcam you may promote them in-session to be a panelist, which will give them the ability to share their webcam.

Can I join an HDFaces session from an Android or iOS device?

Yes. You can join HDFaces sessions as an attendee, but you'll be unable to view or share webcams and show your screen if you're using an Android device or an iPhone or iPod Touch. If you're on an iPad 2 or newer, you can share and view webcams in meetings. In a webinar, you can only view webcams from an iPad.

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