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Review frequently asked questions and answers about toll-free conferencing.
Integrated Toll-Free Audio is an additional service that'll allow you to offer your GoToMeeting and GoToWebinar attendees a toll-free option. With integrated toll-free you have the flexibility to schedule your sessions with any combination of long distance, toll-free and VoIP audio.
Per-minute charges are based on your service contract, and minutes are calculated per participants (for instance, if 3 participants call in the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan). Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a meeting or webinar with VoIP audio.
You will receive a separate monthly invoice from Citrix Online Audio, LLC for any toll-free minutes used by you and your attendees.
For any webinar, meeting or recurring meeting that was scheduled prior to an account's toll-free integration, the regular toll based conference numbers will automatically be changed if toll-free numbers are added to an already existing meeting or webinar. It is recommended that you resend the meeting invitation or webinar confirmation emails to participants so they have access to the new toll-free audio information. Meeting IDs and URLs will stay the same, however, and the new toll-free number will be provided to attendees in the waiting room, as well as on the Control Panel.
No, as with existing meetings and webinars, each session will have a unique toll-free number and access code.
To add a toll-free number to your meeting invitation, select the Edit Countries link in the Schedule a Meeting window. Next, scroll to the bottom of the list of countries and select the option for U.S. and Canada (toll-free).
|International Toll-Free Conference Numbers |
|Argentina||Hong Kong||New Zealand||Taiwan|
|Czech Republic||Luxembourg||South Africa|
Can I purchase Integrated Toll-Free service outside the United States?
Whether you or your attendees join with VoIP, toll or toll-free audio, you can easily and seamlessly record all participants. From the Recording section of the Preferences window, simply select Use GoToMeeting Audio Service. For more information about the Recording feature, please see Recording a Webinar.
If you'd like to cancel your Integrated Toll-Free service, please contact our 24/7 Global Customer Support.