Integrated Toll-Free FAQ

Review frequently asked questions and answers about toll-free conferencing.

What it Integrated Toll-Free Audio Service?

How do I sign up for Integrated Toll-Free Audio?

How much does it cost to use the Integrated Toll-Free audio service?

How am I billed for the toll-free service?

How do I add the toll-free option to meetings/Webinars that I've already scheduled?

Will I use the same toll-free number for each meeting or Webinar?

How do I schedule a meeting with Integrated Toll-Free?

Do you offer toll-free numbers for countries outside of the United States and Canada?

Is there anything different about recording a meeting/Webinar with Integrated Toll-Free? 

How can I cancel Integrated Toll-Free?

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Integrated Toll-Free Audio

What it Integrated Toll-Free Audio Service?

Integrated Toll-Free Audio is an additional service that'll allow you to offer your GoToMeeting and GoToWebinar attendees a toll-free option. With integrated toll-free you have the flexibility to schedule your sessions with any combination of long distance, toll-free and VoIP audio.

How much does it cost to use the Integrated Toll-Free audio service?

Per-minute charges are based on your service contract, and minutes are calculated per participants (for instance, if 3 participants call in the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan). Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a meeting or webinar with VoIP audio.

How am I billed for the toll-free service?

You will receive a separate monthly invoice from Citrix Online Audio, LLC for any toll-free minutes used by you and your attendees.

How do I add the toll-free option to meetings/webinars that I've already scheduled?

For any webinar, meeting or recurring meeting that was scheduled prior to an account's toll-free integration, the regular toll based conference numbers will automatically be changed if toll-free numbers are added to an already existing meeting or webinar. It is recommended that you resend the meeting invitation or webinar confirmation emails to participants so they have access to the new toll-free audio information. Meeting IDs and URLs will stay the same, however, and the new toll-free number will be provided to attendees in the waiting room, as well as on the Control Panel.

Will I use the same toll-free number for each meeting or webinar?

No, as with existing meetings and webinars, each session will have a unique toll-free number and access code.

How do I schedule a meeting with Integrated Toll-Free?

To add a toll-free number to your meeting invitation, select the Edit Countries link in the Schedule a Meeting window. Next, scroll to the bottom of the list of countries and select the option for U.S. and Canada (toll-free).

Do you offer toll-free numbers for countries outside of the United States and Canada?

• Individual GoToWebinar organizers have the option to add Integrated Toll-Free service for the United States and Canada.
• Corporate accounts have the option to add Integrated Toll-Free service for the following countries:

Can I purchase Integrated Toll-Free service outside the United States?

• Individual GoToWebinar organizers based within the United States can purchase Integrated Toll-Free service.
• Corporate accounts can purchase Integrated Toll-Free service only if their billing address is based in the United States, Australia, Canada or United Kingdom.

Is there anything different about recording a meeting/webinar with Integrated Toll-Free?

Whether you or your attendees join with VoIP, toll or toll-free audio, you can easily and seamlessly record all participants. From the Recording section of the Preferences window, simply select Use GoToMeeting Audio Service. For more information about the Recording feature, please see Recording a Webinar.

How can I cancel Integrated Toll-Free?

If you'd like to cancel your Integrated Toll-Free service, please contact our 24/7 Global Customer Support.

| Views: 4987 | Last Updated: Thu, May 16 2013 2:51 PM

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