Audio Mode Using VoIP - GoToWebinar

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Audio Mode: Using VoIP

Review tips and tricks for getting the highest quality audio service during your webinar.

VoIP Audio Device Recommendations

VoIP Audio Setup - PC

VoIP Audio Setup - Mac

On-Hold Beeps and Entry/Exit Chimes

Use the Sound Check Wizard

VoIP Audio Device Recommendations

When using VoIP for your webinar, audio quality can vary based on your audio software/hardware manufacturer as well as your operating system.

Listed in order from best quality to poor quality

USB* headset connected to your computer

Best

Headphones and USB* microphone connected to your computer

Analog** headset connected to your computer

Good

Headphones and analog microphone** connected to your computer

+ External speakers and USB microphoneFair

External speakers and analog microphone

Laptop built-in microphone and speakers Poor
External speakers and USB Webcam microphone

  *USB Cable ** Analog Cable

 

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VoIP Audio Setup - Windows Users

To select and test your Mic & Speakers settings

1. Right-click the daisy icon in your system tray and select Preferences.

2. Select Audio.

  • Microphone Setup: It is recommended that you test your microphone. To test, select your microphone device from the drop-down menu and speak into your microphone; if it is connected correctly, the sound meter will light up green. If the green meter does not light up, select another device listed in the drop-down menu and repeat this test.
  • Speakers Setup: It is recommended that you test your speakers. To test, select your speaker device from the drop-down menu and click Play Sound; if connected correctly, you will see the sound meter light up green and hear a soundtrack through your speaker device. If you do not hear sound after clicking Play Sound, select another device listed in the drop-down menu and repeat this test.
  • Advanced: GoToWebinar automatically adjusts audio levels. We recommend you keep this checked. If you uncheck this selection, you must manually configure your audio settings through Windows Sounds and Audio Devices. Use automatic volume and noise processing to improve voice quality.

3. Click OK.

 

 

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VoIP Audio Setup - Mac Users

Mac users can select audio devices in-session only. GoToWebinar will automatically detect the input and output devices connected to your computer.

To select and test your Mic & Speakers settings

  1. You can test your audio devices through the Audio pane of the Control Panel. If your audio devices are connected correctly, you will see the sound meters in the Control Panel light up green.
  2. If the meters for Mic or Speakers do not light up green when you or others are speaking, click the icons in the Audio pane of the Control Panel. A drop-down menu will appear when you click either icon.
    • Microphone: To test, speak into your microphone; if it is connected correctly, the sound meter will light up green. If the green meter does not light up, select another device listed in the drop-down menu and repeat this test.
    • Speakers: It is recommended that you test your speakers. To test, select each device from the drop-down menu until you will see the sound meter light up green and hear others speaking in the conference. If the green meter does not light up, select another device listed in the drop-down menu and repeat this test.
       

 

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On-Hold Beeps and Entry/Exit Chimes

On-Hold Beeps (a) play when an attendee connects to a webinar before the organizer has started it, unless the organizer disables the beeps.

Entry/Exit Chimes (b) play each time an attendee joins or leaves the webinar, unless the organizer turns the chimes off.

To toggle On-Hold Beeps or Entry/Exit Chimes on and off, click Edit in the GoToWebinar Audio pane, then click each item to turn it on or off.

Use the Sound Check Wizard

You can check your speakers and microphones by using the Sound Check Wizard in the Audio pane of your Control Panel.

1. Click Sound Check in the Audio Pane.

2. The Sound Check Wizard will open on the Microphone pane.

  • To test your microphone, select the different available microphones and then speak. The microphone that shows the most green bars is the one that will have the best audio quality during the meeting.

  • To test your speakers, select the different available speakers and click the Play button. The speakers that show the most green bars are the ones that will have the best audio quality during the meeting.

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