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Review frequently asked GoToTraining questions
Archived recordings and course materials are saved for the lifetime of your account or until you delete them. Each organizer has up to 2GB of storage space for uploaded files and recordings. If you are a corporate customer, you may purchase more storage space by contacting your account manager.
You can launch tests before, during and after a training session. The same test can be used once before the training session, once during the training session and once after the training session. See Tests to view how to select when your tests will launch.
GoToTraining is packaged with integrated audio at no extra cost to you. You can choose to provide audio through VoIP (Voice over IP), a telephone number or both. Attendees joining audio through VoIP are not charged. Attendees joining audio through the conference number provided through GoToTraining Integrated Audio use a toll-based number; the charge to attendees is dictated by their telephone provider. GoToTraining supports Integrated Toll-Free Audio, but only on corporate plans.
Yes, tests, polls and materials can be added or deleted during a training session.
Create a course catalog:
1. Log in to your account.
2. Click Catalogs under My Trainings in the left navigation.
3. Click Create New Catalog.
4. Enter a title and description, select whether or not you want this catalog to be public and click Save.
Add a training session to a course catalog:
1. Schedule a training session. On the My Trainings page, click the title of the training session you want to add to the course catalog.
2. On the Manage Training page, scroll to Catalogs and click Edit. Then select the catalog you want to add your training session, and click Save.
Yes, you can create as many course catalogs as necessary. The course catalog is shared by all organizers on a GoToMeeting corporate account.
The Library stores materials, tests, polls and evaluations that are available for unlimited reuse. Any edits or deletions will affect all training sessions using these items. Organizers on corporate plans are encouraged to communicate with all co-organizers on their account before making changes.
Note: You may only upload recordings made in .WMV or in the GoToMeeting format.
If you experience problems playing recordings from Flip4Mac and/or Safari, we recommend pasting the video link directly into QuickTime player. This can be done with the Open URL menu item in the File menu in QuickTime player.
Not at this time. However, you can upload a logo to your account to brand all attendee-facing web pages.
Organizers on individual plans can add a logo to their account on the Settings page. Organizers on corporate plans must have their company administrator add the logo.
You may upload any file to your Library under Materials as long as it does not exceed 100MB in size.
No, you can launch the Timer at any time during a live training session. In addition to breaks, you can use it for timing tests or exercises.
The Camera icon allows attendees to take a snapshot of the GoToTraining Viewer. It is visible in the top-right of the Attendee Viewer.