General FAQs - GoToTraining

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General GoToTraining FAQs

Review frequently asked GoToTraining questions

How long do my materials stay available? How much storage space do I have?

When can I launch my test questions?

What are the character limits?

Is there a charge for using the integrated conference call service or VoIP?

Can I add tests, polls or materials after I have already started the session?

How do I create and post training sessions to my Course Catalog?

Can I have more than 1 course catalog?

What is the Library?

How do I post my recorded training session to the Internet?

Why can't my attendees view my recorded meeting in Safari or Flip4Mac?

Can I customize the registration page like I can for GoToWebinar?

How do I add a logo to my training sessions?

What file formats can be uploaded as materials?

Is the Timer only for breaks?

What is the Camera icon?

How long do my materials stay available? How much storage space do I have?

Archived recordings and course materials are saved for the lifetime of your account or until you delete them. Each organizer has up to 2GB of storage space for uploaded files and recordings. If you are a corporate customer, you may purchase more storage space by contacting your account manager.

When can I launch my tests?

You can launch tests before, during and after a training session. The same test can be used once before the training session, once during the training session and once after the training session. See Tests to view how to select when your tests will launch.

  • Before training session starts: Test link will appear on Registration Confirmation page and in the confirmation email.
  • During training session: You decide when to launch the test during the training session.
  • After training session: Test link will appear in the follow-up email.

What are the character limits for a...

  • Training Title: 128 characters
  • Training Description: 2,048 characters
  • Registration question: 255 characters
  • Optional answer to question (from drop-down list): 128 characters
  • Test question: 512 characters
  • Test answer: 128 characters
  • Short answer: 256 characters
  • Poll questions: 128 characters
  • Optional poll answer (from drop-down list): 60 characters

Is there a charge for using GoToTraining Integrated Audio?

GoToTraining is packaged with integrated audio at no extra cost to you. You can choose to provide audio through VoIP (Voice over IP), a telephone number or both. Attendees joining audio through VoIP are not charged. Attendees joining audio through the conference number provided through GoToTraining Integrated Audio use a toll-based number; the charge to attendees is dictated by their telephone provider. GoToTraining supports Integrated Toll-Free Audio, but only on corporate plans.

Can I add tests, polls or materials after I have already started the training session?

Yes, tests, polls and materials can be added or deleted during a training session.

How do I create and post training sessions to my course catalog?

Create a course catalog:

1. Log in to your account.

2. Click Catalogs under My Trainings in the left navigation.

3. Click Create New Catalog.

4. Enter a title and description, select whether or not you want this catalog to be public and click Save.

Add a training session to a course catalog:

1. Schedule a training session. On the My Trainings page, click the title of the training session you want to add to the course catalog.

2. On the Manage Training page, scroll to Catalogs and click Edit. Then select the catalog you want to add your training session, and click Save.

Can I have more than 1 course catalog?

Yes, you can create as many course catalogs as necessary. The course catalog is shared by all organizers on a GoToMeeting corporate account.

What is the Library?

The Library stores materials, tests, polls and evaluations that are available for unlimited reuse. Any edits or deletions will affect all training sessions using these items. Organizers on corporate plans are encouraged to communicate with all co-organizers on their account before making changes.

How do I post my recorded training session to the Internet?

  1. Click My Recordings in the left navigation.
  2. Click Browse.
  3. Navigate to the file you want to upload, and click Open.
  4. Click Upload Recording.Your recorded training session is now saved to your My Recordings.
  5. Copy the link provided in the box under the title of your recording. Paste it into any online communication.

Note: You may only upload recordings made in .WMV or in the GoToMeeting format.

Why can't my attendees view my recorded meeting in Safari or Flip4Mac?

If you experience problems playing recordings from Flip4Mac and/or Safari, we recommend pasting the video link directly into QuickTime player. This can be done with the Open URL menu item in the File menu in QuickTime player.

Can I customize the registration page like I can for GoToWebinar?

Not at this time. However, you can upload a logo to your account to brand all attendee-facing web pages.

How do I add a logo to my training sessions?

Organizers on individual plans can add a logo to their account on the Settings page. Organizers on corporate plans must have their company administrator add the logo.

What file formats can be uploaded as materials?

You may upload any file to your Library under Materials as long as it does not exceed 100MB in size.

Is the Timer only for breaks?

No, you can launch the Timer at any time during a live training session. In addition to breaks, you can use it for timing tests or exercises.

What is the Camera icon?

The Camera icon allows attendees to take a snapshot of the GoToTraining Viewer. It is visible in the top-right of the Attendee Viewer.

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