Select Audio for a Training Session

GoToTraining includes built-in audio at no extra cost to you. Choose between Voice over Internet Protocol (VoIP), long distance and/or toll-free (optional service for corporate plans only).

• Participants who join the training session via VoIP need a headset (USB recommended) or microphone and speakers.
• Participants who join the training session via telephone dial a toll-based number that GoToTraining provides automatically. Participants are then charged their standard long-distance rate for calling this toll-based number, just as if they made a regular long-distance call.

Corporate organizers may also be able to provide a toll-free number through our Integrated Toll-Free audio service, depending on their company's service contract. See Audio Options for a summary of the different audio conferencing plans.

Audio instructions are provided for all attendees in the Control Panel once the training session starts. GoToTraining automatically generates a conference call number, access code and Audio PIN for all attendees joining via telephone.By default, your training session is scheduled using GoToTraining built-in audio.

Note: If you choose to use your own audio service provider for the audio portion of the training session, GoToTraining includes your dial-in numbers with the training session information; however, GoToTraining audio features (such as VoIP and Control Panel audio management) do not apply.

Edit audio for all future training sessions

Note: Changes made on the Settings page will affect all future training sessions. It will not change settings for currently scheduled training sessions. To make changes for a particular training session, use the Audio section of the Manage Training page.

1. Click Settings under My Trainings in the left navigation.

2. On the Settings page, choose an audio conference option:

• VoIP
• Long distance
• Integrated Toll-Free audio (corporate plans only)

If the Toll-free number option is grayed out, your account does not have Integrated Toll-Free audio available. Your account manager must enable toll-free numbers for your account.

3. If you select the long distance option, click Edit to select at least one country for which the long distance number will be provided, and click Done.

4. If you select the toll-free option, click Edit to select the additional countries for which toll-free numbers are provided, and click Done.

5. Click Save Changes.

Edit audio for a specific training session

Note: Changes made on the Manage Training page affect only that particular training session (including all scheduled training sessions). To change the default settings for all future training sessions, click Settings in the left navigation.

1. Click My Trainings in the left navigation.

2. On the My Trainings page, click the title of the training session.

3. On the Manage Training page, click Edit in the Audio section to select audio conference options:

• VoIP
• Long distance
• Integrated Toll-Free audio (corporate plans only)

If the Toll-free number option is grayed out, your account does not have Integrated Toll-Free audio available.

- or -

In the Audio section, click All Conference Call Numbers to see a list of the toll-free numbers already selected (if using Integrated Toll-Free audio service).

4. If you select the long distance option, click Edit to select at least 1 country and click Done.

5. If you select the toll-free option, click Edit to select any of the following countries:

• Austria
• Canada
• India
• Korea, Republic of
• United Kingdom
• United States

6. Click Done.

7. Click Save to save all changes.

GoToTraining Audio Service

• VoIP only (requires microphone and speakers): All attendees join the audio portion through VoIP and must have speakers to listen to the training session and a microphone to speak (such as a USB headset).
• Long Distance: All attendees join the audio portion through the telephone using the GoToTraining Audio Service (toll fees are charged to attendees).
• Integrated Toll-Free audio: Available only to corporate plans as an option.

Provide your own conference call number

• You can provide your own audio conference service information. Select the "Use my own conference call service" check box and enter your conference number. If you choose to use your own audio service, GoToTraining includes your dial-in numbers with the training session information; however, GoToTraining audio features (such as VoIP and Control Panel audio management) do not apply.

Audio Options

| Views: 3100 | Last Updated: Mon, Mar 04 2013 3:15 PM

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