GoToMyPC – Popular Articles

You may cancel your account online at anytime during your subscription. These steps will guide you through cancelling your account through the GoToMyPC website.

|   Views:   19275   |   Knowledge Article   |   Last Updated:  Mon, Nov 12 2012

Citrix Online does not directly offer special rates for nonprofit organizations, however significantly lower rates can be acquired through TechSoup and Good360.

|   Views:   6249   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

The GoToMyPC account password can be reset using either the Forgot Password link or the agent can manually reset it.

|   Views:   2938   |   Knowledge Article   |   Last Updated:  Thu, May 09 2013

If you have firewall questions for a specific vendor that were not covered in our firewall section then please contact your provider.

|   Views:   0   |   Help Article   |  Last Updated:  Wed, Jun 05 2013

If you are a GoToMyPC or GoToMyPC Pro user you can review your account activity, print receipts and change your location settings by logging into your account at www.GoToMyPC.com and selectingAccount Historyfrom the expandedMy Accountnavigation

|   Views:   4523   |   Help Article   |  Last Updated:  Wed, Jun 05 2013

There are a variety of issues that can prevent a successful GoToMyPC connection. For example, warning screens likeInitializing connection with your host computerandUnable to establish connection with host computerindicate problems that may be re

|   Views:   42728   |   Help Article   |  Last Updated:  Wed, Jun 05 2013

When connecting to a PC host running build Version 6.1 Build 438 or older from a Mac client, the host PC screen may appear all black.

|   Views:   2701   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

If the Send Ctrl-Alt-Del feature is not functioning on a host PC with Windows 7 or Vista, then the User Account Control (UAC) and/or the Secure Attention Sequence (SAS) may be disabled. You or your IT administrator will need to complete one or bot

|   Views:   0   |   Help Article   |  Last Updated:  Wed, Jun 05 2013

Java is disabled in the browser, due to a recent security concern.

|   Views:   1062   |   Knowledge Article   |   Last Updated:  Thu, Nov 29 2012

If GoToMyPC does not start automatically, please review the following steps to determine whether the issue is caused by a configuration, installation or possibly a startup conflict.

|   Views:   17265   |   Help Article   |  Last Updated:  Wed, Jun 05 2013