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If your system meets the minimum recommended requirements but you are still experiencing a lag in performance, follow the steps below to improve performance.
The speed of your session will depend on various factors, including type of OS, browser and Internet connection for both computers. Even if you have high-speed Internet traffic on your ISP can affect your session.
System resources and programs using Internet bandwidth can also affect the exchange of information between the host and client computers. You can also see Session Performance for more information.
To improve the performance of GoToMyPC
Control screen resolution
GoToMyPC works by detecting differences between the screens and redrawing them to show updates. If you are using a high- resolution display, reduce the resolution to a lesser value, such as 800 x 600. If you are using a desktop or wallpaper with a high-resolution picture, change it to a plain background during your remote sessions. For more information on improving quality, see Quality Preferences.
Free up bandwidth
You may have programs running in the background that are connected to the Internet. Close any applications that take up bandwidth, such as chat programs or online radio stations.
Free up resources
A lack of system resources can slow down the exchange of data. Close programs that are not being used. Some older operating systems may not release memory and resources even when programs are shut down, so you should reboot the host computer to clear the memory out.
Increase upload rate
Your Internet Service Provider (ISP) may have a slow upload rate but a fast download rate. If your host computer uses an ISP or DSL cable connection, check with your service provider to have your upload rate increased.