Find an Answer
If you log in to your GoToMyPC account and see that one of your computers is Unavailable, then there is a connection problem at the host computer that is preventing you from establishing a session. You will need to physically go to this computer to resolve this issue.
There are three issues that may cause a host computer to go offline:
You can also rely on the information below the computer's status which when communication from your host computer was lost. This may help you figure out what caused the host computer to lose its connection with GoToMyPC.
Getting a computer back online
To make an offline Mac or PC available for remote access, you need to be at the computer and ensure that the following conditions are met:
To start the GoToMyPC service on a PC
Note: If GoToMyPC is running on a PC, you will see the icon in the system tray.
To ensure GoToMyPC is available while your PC is turned ON
Without these items checked, you will need to ensure that GoToMyPC is running and that sleep mode has been disabled each time you leave the host computer unattended. Otherwise it will not be available for remote access.
To manage sleep mode on a Mac
GoToMyPC is able to turn off sleep mode on your Mac, but putting your host Mac to sleep manually through the Apple menu icon or closing the lid on a MacBook can cause GoToMyPC to go offline. If you see the icon in the top menu bar but your computer is still offline, reboot your host Mac. If the GoToMyPC software does not come back online, please contact Global Customer Support for assistance.
To remove the red x from the icon in the system tray
This restarts GoToMyPC. If the program icon still has the red X over it, call Global Customer Support for assistance.