GoToMeeting – Popular Articles

These steps will walk you through how to cancel an account online.

|   Views:   17607   |   Knowledge Article   |   Last Updated:  Mon, Mar 18 2013

This error message can occur when starting or joining meetings, webinars, or trainings and is usually due to the network connection or because the User Account Control prompt was not clicked Yes to. It can also be caused by the Ask toolbar being installed on the computer.

|   Views:   8314   |   Knowledge Article   |   Last Updated:  Mon, Jun 17 2013

The error "GoToMeeting failed to start, or exited with an error. Please try again." when trying to join a meeting is usually caused by older versions of GoToMeeting being installed, internet connectivity, or network security issues.

|   Views:   14561   |   Knowledge Article   |   Last Updated:  Thu, Nov 29 2012

While streaming video and audio is not technically supported by GoToMeeting/Webinar/Training some people can get it to work.

|   Views:   2188   |   Knowledge Article   |   Last Updated:  Fri, Apr 12 2013

When joining a meeting or a webinar it may stick on connecting for a very long time before proceeding to connection authorized due to out of date or corrupted audio drivers.

|   Views:   3007   |   Knowledge Article   |   Last Updated:  Thu, Nov 29 2012

No Summary

|   Views:   6394   |   Knowledge Article   |   Last Updated:  Thu, Mar 15 2012

If you do not Java installed, or have an old version of Java and are using Internet Explorer the error "We were unable to return you to citrixonline.com. Internet Explorer has stopped trying to restore the website." may occur when using any of our products. Updating java will resolve the issue.

|   Views:   6530   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

If you record a session on a Mac, you must first convert the recording file to an .MOV file before anyone can view it. Using the GoToMeeting Recording Manager, you can easily convert multiple recordings at once either immediately after you end a sess

|   Views:   26053   |   Help Article   |  Last Updated:  Thu, Jun 13 2013

Use this article to quickly reference the pricing or plan types with a customer.

|   Views:   2348   |   Knowledge Article   |   Last Updated:  Mon, Nov 12 2012

When logging into the GoToMeeting software the error "Unexpected Error" immediately appears.

|   Views:   1597   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012