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You can test your connection before your session starts by joining a test session to check that your computer has everything required.
1. To test your connection, join the test session via https://www3.gotomeeting.com/join/406552062.
2. If you're on a Windows computer, GoToMeeting will automatically launch into session if you have Java enabled. We recommend installing or upgrading Java to quickly connect to sessions. If you're on a Mac and have never joined a session before, you'll first need to download the Citrix Online Launcher file.
3. If you see a "Successfully Connected" message on the "Waiting for Organizer" dialog, you've successfully joined the test session. You should be able to join GoToMeeting, GoToWebinar and GoToTraining sessions from this computer. Close the "Waiting for Organizer" dialog to exit the test session.
To test or troubleshoot issues with your audio or webcam, contact us by phone 24/7. You can also chat with a support representative via GoToMeeting with HDFaces™ by joining our live Community Chat session Monday through Friday between 12:00 AM and 4:00 PM PST.
If you're unable to join the session, you may not have all the necessary software. See Common Issues When Joining Meetings on a PC and Download GoToMeeting on Macs for more troubleshooting tips, and make sure you have all the System Requirements.