Audio Mode: Using VoIP Checklist

Review tips and tricks for getting the highest quality audio service during your meeting.

VoIP Audio Device Recommendations

VoIP Audio Setup - PC

VoIP Audio Setup - Mac

GoToMeeting Audio FAQs

On-Hold Beeps and Entry/Exit Chimes

Mic & Speakers Device Recommendations

When using Mic & Speakers, audio quality can vary based on your audio software/hardware manufacturer as well as your operating system. The following table lists tested hardware devices in order of best quality to poor quality.

Listed in order from best quality to poor quality
	USB* headset connected to your computer	Best
	Headphones and USB* microphone connected to your computer
	Analog** headset connected to your computer	Good
	Headphones and analog microphone** connected to your computer
	External speakers and analog microphone
	Laptop built-in microphone and speakers	Poor
	External speakers and USB Webcam microphone	Poor

*USB Cable          **Analog Cable  

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Mic & Speakers Setup - Windows Users

To select and test your Mic & Speakers 

1. After you've logged into the session, select "Mic & Speakers" in the Audio pane of your Control Panel.
2. Click Settings.

a. Select a microphone from the drop-down list . Speak into your microphone: If the correct device is selected, the meter will light up green.

b. Select speakers from the drop-down menu . Click Play Sound: If connected correctly, the meter will light up green and you will hear an audio track through your speakers.

Note: If the green meters do not light up, select another device listed in the menu and repeat the test.

c. The volume bar can be adjusted at any time during the session

Note: Advanced - Audio levels are automatically adjusted. We recommend you keep this checked. If you uncheck this selection, you must manually configure your audio settings through Windows Sounds and Audio Devices. If your attendees can't understand you because your voice is distorted, try un-checking "Microphone boost."

3. Click OK.

Audio Hardware Detection

If new audio hardware is plugged in during a session you will be prompted to use the device. If accepted, the application will automatically configure your audio preferences for the new hardware.

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Mic & Speakers Setup - Mac Users

Mac users can select audio devices in-session only. Input and output devices connected to your computer are automatically detected.

To select and test your Mic &Speakers

1. You can select and test your audio devices through the Audio pane of the Control Panel. If your audio devices are connected correctly, you will see the sound meters in the control panel light up green.
2. If the meters for Mic or Speakers do not light up green when you or others are speaking, click on the icons in the Audio pane of the Control Panel. A drop-down menu will appear when you click either icon.

• Microphone - To test, speak into your microphone; if the correct device is selected, the meter will light up green.
• Speakers - To test, select a device from the drop-down menu. If connected correctly, the meter will light up green and you will hear an audio track through your speakers.
• If the green meters do not light up, select another device listed in the menu and repeat the test.
• Adjust speaker volume on your Mac keyboard.

Entry/Exit Chimes and On-Hold Beeps

GoToMeeting produces 2 different types of audio notifications that can be managed directly from the presenter's control panel or from the telephone. These notifications can be disabled if you or your attendees find them distracting.

To manage entry/exit chimes and on-hold beeps from the control panel 

1. From the Audio pane in the presenter's control panel, click Edit. (a)

• Play On-Hold Beeps: If this option is checked, you hear status beeps until the first attendee joins your meeting. (b)
• Play Entry/Exit Chimes: If this option is checked, both organizer and attendees hear a chime every time an attendee enters or exits the meeting. (c)

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| Views: 3383429 | Last Updated: Thu, May 16 2013 2:47 PM

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