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Common Issues When Joining Meetings on Windows
The following are some common issues that you may encounter when trying to connect to GoToMeeting on a Windows. We've recommended a few easy ways you can resolve these issues.
Does your browser crash or freeze?
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Test Your GoToMeeting Connection
If you're running into problems when trying to join a meeting, we highly recommend that you install the latest version of Java. To install the latest version of Java, visit Free Java Download. Many common issues can be easily resolved by updating or installing the latest version of Java.
Does your browser crash or freeze?
If you're trying to join a meeting and either your browser crashes or you see the error message below, we recommend that you uninstall your old version of Java and reinstall a newer version of Java. Uninstalling an older version of Java is optional but highly recommended for security reasons. Read Why should I remove older versions of Java form my system? for more information.
To uninstall or install Java on your Windows
1. To uninstall Java on your Windows, visit How do I uninstall Java on my Windows computer?. Follow the directions.
2. Once you've uninstalled your old version of Java, you'll need to reinstall an updated version of Java. To install the latest version of Java, visit Free Java Download.
Can your installer not locate a suitable folder?
If you're trying to join a meeting from a Windows and see "The installer could not locate a suitable folder to install into" error, try any of the following workarounds:
On Windows XP:
- Install Java: On Windows XP, you can visit Free Java Download to install the latest version of Java. After you've installed the most recent version of Java, you can seamlessly join sessions!
- Use a Different Browser: If you're using Internet Explorer, try joining the meeting using a different browser, such as Mozilla Firefox or Google Chrome.
Windows Vista & Windows 7
In rare cases, GoToMeeting may not install correctly if the Windows Secondary Logon Service is disabled. Follow the steps below to turn it on:
1. Click the Windows Start button on your desktop.
2. Type "services.msc" into the search field. Select the "services.msc" option from the search results.
3. Scroll down and right-click Secondary Logon, and select Properties.
4. On the Secondary Logon Properties dialog, select Automatic from the Startup Type drop-down menu. Click Apply, and then click OK.
5. From the Services window, right-click the Secondary Logon option again, and click Start.
6. Restart your computer. You can now install GoToMeeting!
Do you see a "Connection Failed" error?
If GoToMeeting launches, but you see a "Connection Failed" error, you may either have security software on your Windows that's blocking you from downloading GoToMeeting or have poor Internet connection. You may see the following error:
- Security Firewall: If you have security software on your Windows that's preventing you from launching GoToMeeting, visit Using GoToMeeting with a Firewall for help on how to configure your firewall to allow GoToMeeting to launch.
- Internet Connection: Check to see if your Internet connection is down. See the GoToMeeting System Requirements for information on what type of Internet connection is required to host or join meetings. Satellite, dial-up and other non-broadband Internet connections do not meet our system requirements.
- Firewall: If you're using GoToMeeting in a corporate or network security environment, try running the GoToMeeting Connection Wizard to test and find the ideal connection settings you can use within your protected network.
- Network Security Restriction: If you're prompted to authenticate for Internet access, your network administrator may have placed restrictions. Enter your Windows or network login if prompted.
| Views: 179622 | Last Updated: Thu, May 16 2013 2:47 PM
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