Troubleshooting Java Issues - GoToMeeting
Service Status

GoToMeeting Service Status

Service Fully Operational

***Our GoToMeeting maintenance window is Saturday 5:00am-10:00am GMT. A maintenance generally results in 5-10 minutes of downtime during the beginning of the maintenance window.***

Updated: Fri, May 17 2013 1:44 AM RSS Feed

Ask The Community

Find an Answer

Search GoToMeeting articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Troubleshooting Java Issues

If you're having problems with Java when trying to host or join a meeting, follow the steps below.

Related Topics

Test Your GoToMeeting Connection

Common Issues When Joining Meetings on PCs

Troubleshooting Java Issues

Connection Wizard

 

1. On a Windows, install Java on your Windows by opening Windows Explorer and entering the following:

  • Windows XP - %appdata%\sun\java\deployment\security
  • Windows Vista & Windows 7 - %userprofile%\AppData\LocalLow\Sun\Java\Deployment\security

2. In the Java Deployment Security folder, delete the "trusted.certs" file.

Note: If you don't see the "trusted.certs" file, display hidden files on your computer. For instructions on how to display hidden files and folders, visit the following site suitable for your OS:

3. After you've successfully deleted the "trusted.certs" file, reinstall Java. For instructions on how to install Java on your Windows, visit the Java Downloads for All Operating Systems.

4. The next time you host or download a meeting, you'll be seamlessly launched into session!

| Views: 22097 | Last Updated: Thu, May 16 2013 2:47 PM

Is this article helpful?

Language: English

About Us |  Research Participation |  Terms of Service |  Privacy Policy | Join us on:  | 

© 2013 Citrix Online, LLC. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio and Sharefile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners.