Connection Wizard

The GoToMeeting Connection Wizard tests and determines the ideal connection settings GoToMeeting can make within your network. The Connection Wizard stores optimal connection settings on your computer and keeps these settings for future attempts to join or host a meeting from your computer. Advanced users and network administrators may wish to use the Custom Wizard.

Citrix does not currently offer Mac support for the GoToMeeting Connection Wizard.

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To run the GoToMeeting Connection Wizard

1. To find our Connection Wizard, go to http://www.gotomeeting.com/wizard.

2. Click GoToMeeting Connection Wizard.

3. Click Save File to download the g2mwizard.exe file.

4. In the Downloads box double-click the file name.

5. Click Open or Run.

6. Once the Connection Wizard opens, click Run Wizard.

7. The Connection Wizard opens a browser window to the GoToMeeting website and attempts to detect connections to Citrix servers. Wait for the Connection Wizard to test connectivity, then click Next.

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8. The Connection Wizard informs you if it finds good connection settings. Click Exit Wizard to finish.

Using the Custom Wizard (Advanced Users Only)

The Custom Wizard is for advanced users and network administrators to activate additional options to customize GoToMeeting connections within your network.

Citrix does not currently offer Mac support for the GoToMeeting Connection Wizard.

To run the GoToMeeting Custom Wizard

1. Open the GoToMeeting Connection Wizard at http://www.gotomeeting.com/wizard.

2. Click GoToMeeting Connection Wizard.

3. Click Save File to download the g2mwizard.exe file.

4. In the Downloads box double-click the file name.

5. Click Open or Run.

6. Once the Connection Wizard opens, right-click the GoToMeeting logo banner to activate additional options.

7. On the options menu, click Custom Wizard.

8. Specify the parameters of the connection test. If you'd like detailed information on the IP addresses of the data servers the wizard attempts to reach, please consult our IP range document, available at http://www.citrixonline.com/iprange.

9. When finished, click Next.

The Connection Wizard opens your browser to the GoToMeeting website.

10. Wait for the Connection Wizard to detect a connection to Citrix servers and click Next.

11. The Connection Wizard displays all verified connection methods. You can select a connection method and set its usage from the drop-down menu. You can force GoToMeeting to communicate through a specific port. If your network requires Internet traffic to go through a proxy and it is listed as a verified connection method for GoToMeeting, set its usage to Force or Try Always.

12. If there are no verified communication methods, or you do not see your network proxy listed, click Add.

13. Specify your proxy information and click Verify to test it. If the Connection Wizard cannot verify your network proxy connection settings, contact your network administrator or refer to our Citrix Online IP range (http://www.citrixonline.com/iprange) for optimal firewall configuration.

14. Once the Connection Wizard finishes, it notifies you of its results.

15. Attempt to restart the GoToMeeting program and determine if your connectivity has improved. If you find that you cannot connect on a given configuration, open the Connection Wizard again. Right-click the GoToMeeting logo banner. Click Manual Tools.

16. Click Reset to remove any previously stored settings.

17. Once settings have been reset, run the Connection Wizard again and see if you can join or host a meeting.

| Views: 47739 | Last Updated: Thu, May 16 2013 2:47 PM

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