Web Viewer FAQs - GoToMeeting

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Web Viewer FAQs

Review frequently asked questions about attending meetings with Web Viewer.

What is the GoToMeeting Web Viewer?

How can I tell if my account is enabled for Web Viewer?

How is the Web Viewer experience different from the standard GoToMeeting experience?

What advantages does the Web Viewer offer?

Which GoToMeeting attendee features are not supported by the Web Viewer?

Can an attendee select the Web Viewer over the standard GoToMeeting application viewer?

How can I tell which attendees have joined with the Web Viewer?

Can Web Viewer attendees join the audio conference with VoIP?

Does the Web Viewer support international long distance, third party audio and toll-free (U.S. & Canada) numbers?

Can a Web Viewer attendee be individually muted?

Are there any known conflicts for attendees who already have GoToMeeting installed?

Can I also host meetings with the Web Viewer?

What are the system requirements for the Web Viewer?

Does the Web Viewer work on Mac or Linux systems?

Does the Web Viewer work on iPad® or other tablets?

Is Web Viewer available to international customers?

Is the Web Viewer available with GoToWebinar® and/or GoToTraining®?

Are there any security limitations with the Web Viewer?

 

What is the GoToMeeting Web Viewer?

The GoToMeeting Web Viewer (beta) gives organizers the option to allow attendees to join meetings through their web browsers (as an alternative to joining via the GoToMeeting desktop application). This allows attendees to take part in meetings entirely within their web browsers without needing to download or install software.

Note: Organizers must have the Web Viewer (beta) enabled in order to provide attendees the ability to join via their web browsers.

How can I tell if my account is enabled for Web Viewer?

You can tell if your account is enabled for Web Viewer by going to the Settings page and scrolling down. If the “Enable Web Viewer for attendees” check box is checked, you have Web Viewer enabled for your account and attendees without GoToMeeting installed will join in that method.

How is the Web Viewer experience different from the standard GoToMeeting experience?

The GoToMeeting Web Viewer runs in the attendee’s browser and requires no download or installation. Once in session, the Web Viewer user interface is similar to the standard desktop application. The collapsible Control Panel is located on the right side of the screen and contains an Attendee List and Audio and Chat panes. It also supports Full Screen and Actual Size modes.

What advantages does the Web Viewer offer?

Joining meetings via Web Viewer provides the following advantages:

  • Gets attendees into meetings faster (great for when you need to quickly touch base)
  • Enables attendees with software installation restrictions (e.g., those using a company computer or net kiosk) to quickly and easily join meetings
  • Allows attendees to switch to the full version of GoToMeeting by installing the desktop application without leaving the meeting by clicking switch to full version in their Control Panel

Which GoToMeeting attendee features are not supported by the Web Viewer?

Attendees who use the GoToMeeting Web Viewer currently do not have access to Drawing Tools, Keyboard and Mouse Controls or VoIP. They also cannot share their webcams or be promoted to organizer.

Can an attendee select the Web Viewer over the standard GoToMeeting application viewer?

Yes. All attendees will quickly join the meeting from their browser without needing to download any software. If the attendee needs a more full featured experience, they will have the option to download the GoToMeeting application from within Web Viewer by clicking switch to full version in the Control Panel. Once an attendee has already installed the full version of GoToMeeting on their computer, they will automatically join with the full version.

How can I tell which attendees have joined with the Web Viewer?

If you are on a Windows, you can tell if an attendee has joined a meeting with Web Viewer by looking at the Attendee List in your Control Panel. An attendee who has joined with Web Viewer will have the text "Web Viewer" in parentheses after their name. If you are on a Mac, you can tell if an attendee has joined as session with Web Viewer by right-clicking the name of that attendee in the Control Panel. If the attendee has joined with Web Viewer, you will see he text "Web Viewer" after the attendee's name with a note that the attendee has "Connected via Web Viewer."

Can Web Viewer attendees join the audio conference with VoIP?

No, attendees joining with the Web Viewer must dial in by telephone.

Does the Web Viewer support international long distance, third party audio and toll-free (U.S. & Canada) numbers?

Yes, organizers can offer their attendees multiple phone numbers, including international long distance, third party and toll-free (if enabled).

Can a Web Viewer attendee be individually muted?

No, attendees joining via the Web Viewer cannot be individually muted. If necessary, all attendees can be muted by selecting Mute All from the organizer’s Audio pane.

Are there any known conflicts for attendees who already have GoToMeeting installed?

If attendees already have GoToMeeting installed, they will automatically join through the standard, full-featured desktop application. If they have not installed the GoToMeeting application, they will automatically join through the Web Viewer browser-based option.

Can I also host meetings with the Web Viewer?

No, the GoToMeeting Web Viewer is for attendees only. Organizers must use the standard GoToMeeting desktop application to host meetings.

What are the system requirements for the Web Viewer?

In order to join meetings via Web Viewer, the following must be true on the attendee's computer:

  • Firefox 4.0 or newer, Internet Explorer 7.0 or newer, Chrome 5.0 or newer or Safari 3.0 or newer
  • Flash Player 10.2 or newer (attendees will be prompted to install or upgrade if needed)
  • JavaScript enabled

Does the Web Viewer work on Mac or Linux systems?

Yes, the GoToMeeting Web Viewer works on Mac systems that meet the above requirements. Although the GoToMeeting Web Viewer does not officially support Linux, it may also work on Linux systems that meet the above requirements.

Note: Because Linux is not officially supported by GoToMeeting, the Global Customer Support team will be unable to troubleshoot any Linux joining issues.

Does the Web Viewer work on iPad® or other tablets?

No, the Web Viewer does not support iPad because it requires the Flash Player browser plugin. Other tablets that allow Flash within their browsers may be used to join a meeting with the GoToMeeting Web Viewer.

Is Web Viewer available to international customers?

Yes, the Web Viewer beta is available to both U.S. and international organizers. Attendees will see the Globe icon in their Control Panel, which they can click to switch their language while in session.

Is the Web Viewer available with GoToWebinar® and/or GoToTraining®?

No, the Web Viewer is currently only available for GoToMeeting.

Are there any security limitations with the Web Viewer?

Just like the current version of GoToMeeting, the Web Viewer Beta is backed by end-to-end 128-bit AES encryption. Attending meetings from a “locked-down” environment should be faster and easier since a download is no longer required. Some proxies and firewalls may prevent the Web Viewer from launching.

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