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Review frequently asked questions about attending meetings with Web Viewer.
The Web Viewer is an alternative to the standard GoToMeeting Viewer and gives organizers the option to allow attendees to take part in the meeting entirely within their web browser without downloading or installing software.
You can tell if your account is enabled for Web Viewer by going to the Settings page and scrolling down. If the “Enable Web Viewer for attendees” check box is checked, you have Web Viewer enabled for your account.
The GoToMeeting Web Viewer runs in the attendee’s browser and requires no download or installation. Once in session, the Web Viewer user interface is similar to the standard desktop application. The collapsible Control Panel is located on the right side of the screen and contains an Attendee List and Audio and Chat panes. It also supports Full Screen and Actual Size modes.
The GoToMeeting Web Viewer allows attendees to join their meetings more quickly from their browser. It offers an alternative for attendees who cannot install software on the computer they use, such as a company computer with download restrictions or a net kiosk.
Attendees who use the GoToMeeting Web Viewer currently do not have access to Drawing Tools, Keyboard and Mouse Controls or VoIP. They also cannot be promoted to organizer or share their screen as a presenter.
Yes. All attendees will quickly join the meeting from their browser without needing to download any software. If the attendee needs a more full featured experience, they will have the option to download the GoToMeeting application from within Web Viewer by clicking switch to full version in the Control Panel. Once an attendee has already installed the full version of GoToMeeting on their computer, they will automatically join with the full version.
No, attendees joining with the Web Viewer must dial in by telephone.
Yes, organizers can offer their attendees multiple phone numbers including international long distance, third party and toll-free (if enabled).
No, attendees joining by the Web Viewer cannot be individually muted. If necessary, all attendees can be muted by selecting Mute All from the organizer’s Audio pane.
If attendees already have GoToMeeting installed, the attendee will join through the standard full featured application. If they have not installed the GoToMeeting application, they will join through the Web Viewer browser based option.
No, the GoToMeeting Web Viewer is for attendees only. Organizers must use the standard GoToMeeting desktop application to host meetings.
Yes, the GoToMeeting Web Viewer works on Mac and Linux systems that meet the above requirements (even though GoToMeeting does not officially support Linux). If you have difficulties using the Web Viewer on Linux, our Global Customer Support team cannot help you.
No, the Web Viewer does not support iPad because the Web Viewer requires the Flash Player browser plugin. Other tablets that allow Flash within their browsers may be used to join a meeting with the GoToMeeting Web Viewer.
Not at this time. However, U.S. organizers can enable international attendees to use the Web Viewer.
No, the Web Viewer is currently only available for GoToMeeting.
Just like the current version of GoToMeeting, the Web Viewer Beta is backed by end-to-end 128-bit AES encryption. Attending meetings from a “locked-down” environment should be faster and easier since a download is no longer required. Some proxies and firewalls may prevent the Web Viewer from launching.