HDFaces Video Conferencing FAQs - GoToMeeting

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HDFaces Video Conferencing FAQs

GoToMeeting with HDFaces, a high-resolution video conferencing technology, enables participants to share and view up to 6 high-resolution video conferencing streams in session while viewing the presenter's screen.

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Upgrade to GoToMeeting with HDFaces

HDFaces Video Conferencing

HDFaces Troubleshooting FAQs

How is HDFaces different from other web conferencing video solutions?

We provide the highest resolution video conferencing quality currently available among web conferencing providers—up to 6 streams at 640p x 480p for a maximum resolution of 1920p x 960p. We combined the video conferencing and screen sharing Viewer into 1 window so participants can collaborate on shared content and see each other at the same time for a highly effective, engaging user experience. With 1-on-1 video conferencing, up to 1280 x 720p is supported (depending on your webcam, lighting, network and computer).

How much does HDFaces cost?

HDFaces is included with GoToMeeting at no additional cost.

Does GoToMeeting HDFaces work on Macs?

Yes, Mac and Windows features are nearly identical.

What are the system requirements for GoToMeeting HDFaces?

  • Internet connection with cable modem, DSL or better.
  • Windows® 7, Vista, XP or 2003 Server, or Mac OS® X 10.5 Leopard® or later.
  • Dual core 2.4GHz CPU or faster with at least 2 GB of RAM.
  • Internet Explorer® 7.0 or later, Mozilla® Firefox® 3.0 or later, Google Chrome 5.0 or later or Safari® 3.0 or later.
  • 700 Kbps or more bandwidth recommended per participant for simultaneous screen sharing, audio and video conferencing.

Which webcams are recommended?

Video conferencing will work with most standard video conferencing webcams. From our testing, we highly recommend the following webcams:

  • Logitech® HD Pro Webcam C910
  • Logitech HD Webcam C510
  • Logitech HD Webcam C310

Which webcams are unsupported?

GoToMeeting with HDFaces does not support the following webcams:

  • 4eyeGrab
  • Hava Remote Video Device
  • Hava Video Device
  • BT878 VfW to WDM mapper (32-bit)
  • Live! Cam Notebook Pro (VF0400)

How many video streams can we share with GoToMeeting with HDFaces?

You can share up to 6 streams at a resolution of 640p x 480p each, for a total maximum resolution of 1920p x960p.

If 6 video streams are being shared and I turn off my video stream, can another participant share their video?

Yes, participants can stop and share video streams at any time. Organizers can also disable an attendee's video stream so that another participant can share their webcam.

Can I temporarily stop my webcam without giving up my webcam slot?

Yes. You can pause your webcam temporarily by clicking the Pause button on the top-right corner of your webcam feed.

Can international customers use GoToMeeting with HDFaces?

Yes, international customers can use HDFaces.

Is HDFaces available on GoToWebinar and GoToTraining?

Yes! HDFaces video conferencing is available for GoToMeeting, GoToWebinar and GoToTraining at no additional cost.

If I'm participating in the GoToMeeting Web Viewer Beta, can I also participate in GoToMeeting with HDFaces?

No. If you want to upgrade to GoToMeeting with HDFaces, you'll lose access to Web Viewer functionality. If you want to return to the Web Viewer Beta after upgrading to HDFaces, you can opt in again via http://www.gotomeeting.com/webviewer/beta, or by calling Global Customer Support.

Are attendees required to install HDFaces prior to attending a meeting?

No. As with all versions of GoToMeeting, attendees download the organizer's version of GoToMeeting without affecting their own version.

How do I set up my webcam to use with GoToMeeting with HDFaces?

Install your webcam using the manufacturer's installation instructions. You can set your webcam settings from the GoToMeeting Preferences window. We recommend that you use a headset with mic and speakers (VoIP) instead of your webcam's built-in webcam mic and speakers.

What happens if I install a webcam during an HDFaces session?

In most cases, GoToMeeting should be able to detect your new hardware and allow you to use it during the same session.

What are the bandwidth requirements for HDFaces?

We recommend 700Kbps or more per participant for simultaneous screen sharing, audio and video conferencing. HDFaces uses bandwidth optimization to make the best possible use of any available bandwidth. If you experience slow performance issues, try closing data-intense applications like YouTube, Netflix, Skype, etc.

What is the supported video frame rate?

HDFaces supports up to 30-frames per second. The frame rate depends on your webcam, lighting, network and computer.

What kind of security does HDFaces provide?

HDFaces includes the same excellent security and encryption of GoToMeeting, including end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption.

How many video conferencing webcams can be shared with GoToMeeting with HDFaces?

HDFaces supports sharing up to 6 video conferencing webcams at once. Attendees can join HDFaces meetings even if they don't have webcams. Up to 26 attendees will be able to see video conferencing webcams.

Can I join a GoToMeeting with HDFaces session from an iPad, iPhone or iPod Touch?

Yes. You can join HDFaces sessions as an attendee, but you'll be unable to view or share webcams and show your screen if you're using an iPhone or iPod Touch. If you're on anAndroid or an iPad 2 or newer, you can share and view webcams in meetings. In a webinar, you can only view webcams from an iPad.

Can I view webcams if I join an HDFaces session from an Android or iOS device?

  • If you are joining an HDFaces session from an Android, you will be able to view webcams. However, you will not be able to share your own.
  • If you are joining an HDFaces session from an iPhone or iPod touch, you will not be able to view webcams. However, if you are joining from an iPad you will be able to view webcams.

Can I join a GoToMeeting with HDFaces session from an Android smartphone?

Yes. You can join HDFaces meetings as an attendee, but you'll be unable to view or share webcams and show your screen (if you're given presenter controls) at this time. Please see the Android FAQs for a list of supported devices.

Can I hide webcams?

Yes. Click the Webcams drop-down menu and select Hide Webcams. Even though you've hidden webcams, other participants can still see your webcam broadcasting. To bring webcams back to view, select Show Webcams. You can also click and drag the divider between the webcam feeds and screen-sharing viewer to resize or hide webcams.

Can I position webcams so they always remain on top of all my other applications?

Yes. On the top-left of the webcam viewer, click the Webcams drop-down menu and select Always in Front.

Can I adjust the positioning and display of my webcams?

Yes. You can click and drag the bottom-right corner of the viewer to expand and minimize how the webcams and/or screen sharing is displayed. If the organizer is not screen sharing, you can adjust the size and position of the webcam viewer by using the Webcam drop-down menu and selecting one of the following Webcam Positions: Top, Left, Bottom, Right.

What are some video conferencing tips and best practices?

  • Secure your webcam on your computer to make sure it's stable and won't move around.
  • Choose a location with adequate lighting. If you're sitting directly in front of a window, try moving to another spot; otherwise, your webcam may only capture your silhouette.
  • Position your webcam so that your entire face fills up at least half of your webcam viewer.
  • For optimal performance, open the GoToMeeting Preferences window, select Webcam and then click Advanced. If you have a high-performance webcam, you can enable high-quality features, such as "face recognition" or "right light," to enhance your video conferencing experience.

How do I select a different webcam if I have more than one plugged in to my computer?

To select a different webcam, open the Preferences window and select Webcam. If more than 1 webcam is detected, simply choose which webcam you'd like to use from the Your Camera section.

Can I record webcams during an HDFaces session?

Although you can record screen sharing and audio, you cannot record webcams at this time.

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