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Recording FAQs
Review frequently asked questions about the GoToMeeting recording feature.
Can I record webcams during an HDFaces session?
Why does my finished recording only display a blank screen?
Can meeting attendees record a meeting using the GoToMeeting recording feature?
How do I record a meeting with audio?
How can I improve the quality of my meeting recordings?
When I record a session using GoToMeeting, I can hear beeps. How do I get rid of them?
What happens if one of the presenters on my recorded meeting has a larger screen than I do?
How do I save my meeting recording?
Where are my recorded meetings stored?
How do I play back a recorded meeting?
When I play a recorded meeting, it plays back scrambled. Is there something I can do to fix this?
Can I edit a recorded meeting?
What is the best way to distribute a recorded meeting?
Does recording cost me anything extra?
About how large are the files going to be?
How do I view recordings online?
How do I review chat records and meeting attendance?
Related Topics
Notes on Recording and Playing a Meeting
To record a session on Windows, you must have Windows Media Player 9 or above. You can download this for free at http://www.microsoft.com/windows/windowsmedia/default.aspx.
Can I record webcams during an HDFaces session?
Although you can record screen sharing and audio, you cannot record webcams at this time.
Why does my finished recording only display a blank screen?
To avoid recording a meeting with a blank screen, please ensure the presenter initiates some type of screen action (such as advancing a presentation slide) after clicking the Start Recording button. If recording begins before the presenter shares his or her screen and there is no screen action then the finished recording will only include a blank screen and audio.
Can meeting attendees record a meeting using the GoToMeeting recording feature?
No, only organizers can record sessions. You can promote an attendee to a co-organizer if you want someone else to record the session.
How do I record a meeting with audio?
To record audio, an organizer must have a sound card installed on his or her computer. (If you can hear music played on your computer, you have a sound card.) If you are using GoToMeeting integrated audio, the audio you and your attendees transmit over the phone or VoIP (using a microphone connected to your computer) will be recorded automatically when you click the Start Recording button.
If you are recording a teleconference using an audio service other than GoToMeeting integrated audio, you can position the microphone next to the phone or set up a phone-recording adapter to your phone and line-in input on your computer's sound card. In addition, be sure that the Record Audio option is selected from the Recording category in your GoToMeeting Preferences.
How can I improve the quality of my meeting recordings?
The lower you set your monitor resolution, the better the quality of the meeting recording. We recommend a maximum resolution of 1024 x 768 for optimal recording quality. Also, it is best to view your recording in full-screen mode.
What happens if I click the Stop button in the Recording pane in the middle of a meeting and then resume recording?
The meeting recording stops when you click the Stop button in the Recording pane and resumes recording when you click the Start Recording button. However, a new file is not created for each recorded segment of the meeting; it is simply appended to the existing recording file. You will only have 1 recording file per meeting.
When I record a session using GoToMeeting, I can hear beeps. How do I get rid of them?
A large number of organizers use GoToMeeting for its recording abilities. If you’re the only person in the meeting while recording, you hear beeps by default.
To get rid of the beeps, you can do either of the following:
Option 1:
a. On the Audio pane, click Edit.
b. From the drop-down menu, uncheck Play On-Hold Beeps.
Option 2:
a. On the Audio pane, switch your Audio option to Telephone.
b. In the Recording pane, click Settings to change your GoToMeeting Recording Preferences.
c. Select the “Use your own audio service” option.
Note: Please remember that if you are recording a session using GoToMeeting and are the only person in that meeting, your meeting will end without warning in 2 hours.
What happens if one of the presenters on my recorded meeting has a larger screen than I do?
The recording will have the dimensions of the largest screen presented during the meeting. The portions of a recorded meeting that show a smaller screen will display the image centered in the playback window with a black border around it.
How do I save my meeting recording?
Recordings are automatically saved to the path indicated under the Recording category in your GoToMeeting Preferences when you end or leave a meeting. Impromtu meetings will be named with the date and time plus the words "Meet Now," while scheduled meetings will include the meeting subject in the file name. Note that you cannot change the location where you would like to save a recording once you have clicked the Start Recording button. If you cannot find your recording, check the path listed in the "Save in" pane of your Recording Preferences.
Where are my recorded meetings stored?
The default destination for recorded meetings is the My Documents folder on a Windows and /Users/<current user>/Documents/Recordings on a Mac. You can change the destination location only before recording begins. It is recommended that the designated location have a minimum of 1 GB of free space to accommodate the recording.
How do I play back a recorded meeting?
On a Windows, first you must end the meeting that you are recording. GoToMeeting will then automatically save your file with the meeting name you designated at the time of scheduling as well as the date and time. Impromptu meetings will be named with the date and time of the meeting followed by "Meet Now."
- Navigate to the directory that is listed in the Save in: field under the Recording Preferences category.
- Click the file name to start the replay.
- Press Alt and Enter on your keyboard at the same time to maximize the Viewer Window for best replay quality.
*To view a meeting recorded in the GoToMeeting format, you must either have GoToMeeting installed, or download the GoToMeeting codec (GoToMeeting 2.0 decoder) at http://www.gotomeeting.com/codec.
**To view a meeting recorded in the Windows Media format, you will have to wait until the conversion process is complete. GoToMeeting converts the recorded meeting into a Windows Media Player file after the meeting is over so that the impact on CPU resources doesn't bog down the computer during the meeting. Allow time for the conversion to take place. The time needed is dependant upon video content, CPU speed and amount of memory available.
***Playing a recorded meeting back before ending the meeting may cause abnormal playback behavior. Be sure to end the meeting before playing it back.
On a Mac, after converting your recording using the GoToMeeting Recording Manager, either click the Magnifying Glass icon next to a converted recording or click Open Recordings Folder to open the location where your converted recordings are stored (by default recordings are stored in /Users/<current user>/Documents/Recordings).
You can play the recording on a Mac by double-clicking the .MP4 file in Finder. You can share the .MP4 file via email, YouTube, Vimeo, etc., and anyone on a PC or Mac can view it.
When I play a recorded meeting, it plays back scrambled. Is there something I can do to fix this?
If you experience scrambled playback of a meeting recording, which can happen if the presenter used a multiple-monitor setup, you can try the following:
In Windows Media Player, go to the Tools menu and select Options. Click Advanced under the Performance tab. In the dialog that pops up, uncheck "use video mixing renderer." Click OK until you have dismissed all dialogs. Play the video again, and it should play unscrambled.
Can I edit a recorded meeting?
The GoToMeeting Recording and Meeting Playback feature allows you to record and preserve meetings as either a GoToMeeting video file or a .WMV file. If you wish to edit either file type you may need to first convert the file into an editable format with a program like Microsoft's Expression Encoder.Once converted, the file can be edited with the software of your choice. For more information on encoding your recordings please view Edit a Recorded Meeting.
What is the best way to distribute a recorded meeting?
For recordings made on Windows, if a meeting recording is small enough, you can distribute it as an email attachment. However, most recorded meetings will be too large for emailing. If this is the case, you may want to upload the file to a web server for easy access. Windows viewers must have GoToMeeting or the GoToMeeting 2.0 Video Codec installed to watch a recorded meeting created in the GoToMeeting format. The GoToMeeting 2.0 Video Codec is available to download for free at: http://www.gotomeeting.com/codec and can be distributed freely. Regardless of the format, all viewers must have Windows Media Player 9 or higher to view the recording.
For recordings made on Macs, after converting a Mac recording using the GoToMeeting Recording Manager, you can share the .MP4 file via email, YouTube, Vimeo, etc. On the Recording Manager, either click the Magnifying Glass icon next to a converted recording or click Open Recordings Folder to open the location where your converted recordings are stored. Then just send and/or upload the recording wherever you'd like. Anyone can view your recording.
GoToMeeting records the presenter's screen and the audio portion of the presentation. You can view chat records in the reports generated after your meeting is finished.
Does recording cost me anything extra?
GoToMeeting's recording feature is free and provided as a part of the service.
About how large are the files going to be?
File size is dependent on the individual screen settings but a good rule of thumb is around 1 MB per minute.
How do I view recordings online?
If you wish to share your video online you will need to host the video on your own network or with a third party provider. GoToWebinar Corporate organizers can upload their videos that were recorded on Windows to our servers for up to 12 months.
- Click the View menu on the top of the GoToMeeting Control Panel, and select Recording.
- Click the Start Recording button.
- When you end the meeting, the recording will be saved to your My Documents folder on Windows and /Users/<current user>/Documents/Recordings on Macs.
See Record a Meeting for more information.
How do I review chat records and meeting attendance?
Windows users can have their chat logs automatically saved to a location of their choice. This feature is managed from the General tab in their Preferences window. Meeting history is stored on your account for 90 days (12 months for GoToMeeting corporate.) To view your meeting history, please visit www.gotomeeting.com and log in to your account. Click the My Meetings link and then click on the Meeting History link.
| Views: 74813 | Last Updated: Thu, May 16 2013 2:47 PM
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