General GoToMeeting FAQs - GoToMeeting

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Troubleshooting and FAQs

Review frequently asked GoToMeeting questions.

General GoToMeeting FAQs

I never received my meeting organizer invitation email. What should I do?

How can view scheduled meetings?

I forgot my password. What should I do?

How long will my past meetings appear in my Meeting History?

Why does the meeting pause when I open a window that I am not sharing?

What happens when I stop showing my screen? What do my attendees see?

How do I share one application and nothing else?

After I've given keyboard and mouse control away, how do I get it back?

Are there any files or folders left on an attendee's computer after the session ends?

Are there any files or folders left on the attendee computer after the session ends?

Why would I make someone else an organizer in my meeting?

Is there a charge for using the integrated conference call service or VoiP?

How do I save chat sessions from my meetings?

Where can I find instructions for the integrated conference call service?

Is training available for GoToMeeting?

Is there an attendee log? How can I view information about past attendees?

Are Macintosh or Linux operating systems supported with GoToMeeting?

As a Mac presenter, is my GoToMeeting Control Panel visible to my attendees?

Is audio streaming supported in GoToMeeting?

Is video streaming supported in GoToMeeting?

Why am I having trouble sharing specific applications during a meeting?

Can attendees collaborate on a Word document in real time? Is there a file sharing tool associated with GoToMeeting?

Does GoToMeeting integrate with non-Outlook clients?

Can I change a meeting in Outlook without going into GoToMeeting to change the time manually?

What happens if I have two monitors?

Why do my scheduled meetings expire before I start them?

What are the maximum amount of attendees that I can invite to each meeting?

 

I never received my meeting organizer invitation email. What should I do?

It's possible that your email server blocked the invitation email. If you do not have the ability to check email in a spam folder, check with your Administrator to see if the invitation can be resent. Otherwise, ask your administrator to contact the GoToMeeting account manager for help.

 

How can I view scheduled meetings?

To see what meetings you have scheduled, right-click the daisy icon in the system tray or double-click the GoToMeeting Suite icon on a Mac and select My Meetings. After your login email address is verified, you will see the list of scheduled meetings.

You can also log in to www.gotomeeting.com and view your scheduled meetings.

 

I forgot my password. What should I do?

First, make sure you are entering your correct login email address and password. Note that your password is case sensitive and must contain at least 8 characters and include numbers and letters.

If you still need to reset your password, just visit https://www.gotomeeting.com/en_US/forgotpassword/forgotPassword.tmpl and enter your email address. You can also reach this page via the www.gotomeeting.com login page. An email will automatically be sent to your login email address to reset your password.

 

How long will my past meetings appear in my Meeting History?

Past meetings will appear in your Meeting History for 90 days if your an individual GoToMeeting organizer, after which they will be deleted from the system. If you would like to keep records of your meetings for auditing purposes, have your administrator run a Meeting History report at least once every 90 days and then save it locally.

GoToMeeting corporate organizers can view up to of meeting data.

 

Why does the meeting pause when I open a window that I am not sharing?

The application-sharing feature is set up to ensure that you are only sharing the specific window that you have selected. If you inadvertently open a different window, GoToMeeting will automatically pause the meeting to protect your privacy. Screen sharing will resume once you have moved or closed the obstructing window. The Specific Application Sharing feature is only available to presenters using Windows.

 

What happens when I stop showing my screen? What do my attendees see?

When you click the Stop button, screen sharing will be turned off and you will no longer transmit your desktop contents to your attendees. Instead, your attendees will see the Waiting Room screen until you click the Play button to resume screen sharing. Upon request, GoToMeeting corporate users can display their company logo on the Waiting Room screen.

 

How do I share one application and nothing else?

A presenter can share a single application by right-clicking the screen-sharing icon on the Control Panel Grab Tab and then selecting the application to share from the list of applications presented. The application-sharing feature is only available to Windows users.

 

After I've given keyboard and mouse control away, how do I get it back?

As a security feature, you can regain control of your desktop/laptop by simply moving your mouse. The change of control happens almost instantaneously. At any time, you can revoke an attendee's shared control of your mouse and keyboard if you want to prevent him or her from regaining control.

 

Are there any files or folders left on an attendee's computer after the session ends?

Some downloaded files do remain after a meeting so that attendees can join future meetings more quickly (without having to download all the files again). The Citrix Online Launcher app may be installed on attendees' computers, which also includes an optional browser plugin that lets them join faster. These files are inactive, will not consume system resources, do not compromise security and perform no functions until the attendee joins another meeting and the files are engaged by a new Meeting ID. If desired, an attendee may uninstall all GoToMeeting files using the Add/Remove Programs feature in the Windows control panel.

 

If the option to save chat logs is enabled, attendees will see their chat history stored by default in the My Documents folder. They may also see GoToMeeting log files stored in %temp%\CitrixLogs\gotomeeting on Windows computers and ~/Library/Logs/com.citrixonline.GoToMeeting/ on Macs.

 

Are there any files or folders left on an attendee's computer after the session ends?

Some downloaded files do remain after a meeting so that the attendee may join future meetings more quickly (without having to download all the files again). However, the files are inactive, will not consume system resources, do not compromise security and perform no functions until the attendee joins another meeting and the files are engaged by a new meeting ID. If desired, an attendee may uninstall all GoToMeeting files using the Add/Remove Programs feature in the Windows control panel.  

 

Why would I make someone else an organizer in my meeting?

If you created a meeting and needed to leave, but wanted your attendees to continue the discussion, you would want to make someone else the organizer. The meeting would proceed without you without interruption. Or, you could appoint a co-organizer to monitor and respond to attendee chat questions while you focused on the task of presenting.

 

Is there a charge for using the integrated conference call service or VoIP?

GoToMeeting is packaged with both VoIP and a phone conferencing service at no extra cost to you. You may decide to use one or both of these services or choose another method of bringing audio to your online meetings. Our phone conference service provides a toll-based number that is dialed by all meeting participants. Participants are then charged their standard long-distance rate for calling this toll-based number, just as if they made a regular long-distance call. There is no additional charge for the conferencing feature. If attendees wish to avoid incurring long-distance charges, then they can join the meeting with VoIP. Please see Integrated Toll-Free Audio for information on how to provide your attendees a toll-free option.

 

How do I save chat sessions from my meetings?

Under the File menu, select Save Chat Log. This opens the Save Chat Log to a file window that allows you to store the chat log locally. Or, if you are using Windows, under the General category of your GoToMeeting Preferences, you can check the box marked Chat Logs to automatically save your chat logs to your local computer after each meeting.

 

Where can I find instructions for the integrated conference call service?

Conference call information for organizers is available in the GoToMeeting Integrated Audio section.

 

Is training available for GoToMeeting?

Yes, please see the Product Training section of this site for more information.

 

Is there an attendee? How can I view information about past attendees?

Log in to www.gotomeeting.com  with your email address and password. Select My Meetings from the menu options on the left navigation. Select Meeting History from the sub-menu options.

 

Are Mac or Linux operating systems supported with GoToMeeting?

Currently Linux operating systems are not supported by GoToMeeting, either to host or join a meeting. However, GoToMeeting does support Mac-based organizers and attendees with somewhat limited functionality.

 

Is audio streaming supported in GoToMeeting?

Yes, online audio, or VoIP, is an alternative to dialing in with a conference phone number. However, the organizer cannot stream sound files from his computer onto attendees' speakers.

 

Is video streaming supported in GoToMeeting?

While we do not yet support streaming video, our GoToMeeting technology is fast enough to keep up with screen changes on the desktop, so it appears as if it is streaming video.

Because more data is being sent to all meeting attendees, bandwidth usage will go up for all meeting participants. The amount will depend on the resolution and length of the video.

Also, certain versions of Windows Media Player with Microsoft DirectX (an advanced suite of multimedia application programming interfaces, or APIs, built into Microsoft Windows operating systems), will not display the video.

To enable video display for your meetings, you need to disable Hardware Overlay for your player. Please see your media player's help section for instructions on disabling Hardware Overlay.

 

Why am I having trouble sharing specific applications during a meeting?

If you are using a multi-monitor enhancement application like UltraMon™ or ObjectDock™ software that adds a button to each window you may experience difficulties sharing specific applications. Try disabling the window buttons in these types of applications to resolve the issue. If you are using a Mac, you will not be able to select a specific application to view.

 

Can attendees collaborate on a Word document in real time? Is there a file sharing tool associated with GoToMeeting?

At this time there is no file sharing tool integrated with GoToMeeting. The best way to collaborate on a document is to give Keyboard and Mouse control to the user that wishes to make a change. The change will take effect on the organizer's computer, who can later save the document.

 

Does GoToMeeting integrate with non-Outlook clients?

Unfortunately, GoToMeeting only integrates with MS Outlook and IBM Lotus Notes at this time.

 

Can I change a meeting in Outlook without going into GoToMeeting to change the time manually?

No, once you generate the invitations and calendar event you must change the meeting time in GoToMeeting if you want to reschedule the meeting.

 

What happens if I have 2 monitors?

You can choose to either display 1 or both of the monitors. However, your 2-monitor display may cause problems of resolution and visibility for your attendees if you display both monitors simultaneously.

 

What are the maximum amount of attendees that I can invite to each meeting?

Individual GoToMeeting organizers may invite up to 25 attendees, for a total of 26 people in each meeting.

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