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When attendees join the audio portion of your meeting, they are unmuted by default. Attendees who connect via VoIP will have a microphone icon next to their name; attendees who connect via telephone will have a handset icon next to their name. For more information on audio options, please see GoToMeeting Integrated Audio.

Note: Organizers should be aware that attendees joining with VoIP will not be able to participate in the audio portion of the meeting until the meeting is started. Attendees joining by telephone can communicate with other attendees at any time regardless of whether or not the meeting has started.

Audio PIN

Everyone who joins a meeting is provided a unique Audio PIN that, when entered, gives an organizer and attendee muting and unmuting control. Those joining by VoIP automatically have the Audio PIN assigned to them. Those joining by telephone are prompted to enter their Audio PIN when they first dial in. This unique PIN is displayed in the GoToMeeting waiting room as well as in the Audio pane of the Control Panel.

An Audio PIN can be entered on the telephone at anytime during the meeting by entering the # key, then the Audio PIN, followed by the # key a second time.

Attendees Audio

This example shows that the presenter joined via telephone entered his Audio PIN and is currently unmuted. (a)
This attendee joined via telephone but did not enter her Audio PIN. (b)
This attendee joined via VoIP and is unmuted. (c)
Attendees who join the meeting via telephone must enter their Audio PIN so that you have full audio controls through the Organizer Control Panel. If not entered, you can right-click the person's name and select Send Audio PIN. This will send a pop-up message with the Audio PIN to that person. (d)

On-Hold Beeps and Entry/Exit Chimes

On-Hold Beeps play when an attendee connects to a meeting before the organizer has started it, unless the organizer disables the beeps.

Entry/Exit Chimes play each time an attendee joins or leaves the meeting, unless the organizer turns the chimes off.

To toggle On-Hold Beeps or Entry/Exit Chimes on and off, click the Edit button in the Audio pane, then click each item to turn it on or off.

Audio Control Icons

Audio Control Icons
	Telephone: Unmuted (default) Can mute/unmute self through Control Panel or telephone keypad (*6)
	Telephone: Muted
	Telephone: Did not enter Audio PIN or has not yet joined the audio portion of the meeting. Cannot mute/unmute attendee until Audio PIN is entered.
	VoIP: Unmuted (default) Can mute/unmute self through Control Panel
	VoIP: Muted
No icon	Not connected to audio (cannot hear audio or speak).

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