Audio Mode: Using Telephone

At the specified meeting time, dial the conference call number. When prompted, enter the access code followed by the # key and then your unique Audio PIN. Once in a conference call, participants and organizers can enter commands using their phone keypads.

Organizer Telephone Commands

Attendee Telephone Commands

Turning Entry Chimes on/off

Toll Free, 3rd Party International Numbers and HiDef Conferencing

Connect to audio using telephone

1. During a session, select Telephone in the Audio pane of your Control Panel.
2. Dial the conference call number provided.
3. Enter the access code followed by the # key.
4. Enter the Audio PIN followed by the # key

Dial in using an alternate number

When someone experiences problems dialing in to the audio conference during a session, they can use an alternate phone number (toll, toll-free and/or international numbers) from a different network provider to connect to the audio conference.

1. During a session, click the Problem dialing in? link in the Audio pane of the Control Panel.

2. You'll automatically be redirected to the Can't Dial in to the Conference? web page where you can choose your preferred dial-in country if it's available.

3. Try calling the number provided instead.

• If the scheduling organizer only enables one country for the session, the alternate toll and/or toll-free number should be displayed on the Can’t Dial in to the Conference? page.

  

• If the scheduling organizer enables toll and/or toll-free numbers for multiple countries, use the drop-down menu to select your preferred country.

• If the scheduling organizer enables multiple toll and/or toll-free countries and you select one of the countries that does not have an alternate number available, the following message appears: “Unfortunately, an alternate number is not available for this country.”

• The message “Unfortunately, alternate phone numbers aren’t available. To join the audio conference, please join the session via your computer and select Mic & Speakers” appears when any of the following occurs:

  • The scheduling organizer only enables 1 country and an alternate number is not available.

  • The scheduling organizer enables toll and/or toll-free numbers for multiple countries and none of those countries has any alternate numbers available.

  • The audio server is experiencing an outage.

• If there aren't any alternate numbers available for any countries, you can still join the audio conference via your computer's built-in mic & speakers (VoIP) by selecting the Mic & Speakers option in the Audio pane on your Control Panel.

Manage audio via telephone commands (organizers only)

Manage audio via telephone commands (attendees only)

Turning entry and exit chimes on/off

GoToMeeting entry and exit chimes are turned on by default. Press *8 to cycle through the entry and exit chimes options using your telephone.

You may also turn chimes on and off from the Control Panel. Simply click Edit in the Audio pane, and then click Play Entry/Exit Chimes to toggle chimes on and off.

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