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Review frequently asked questions on the GoToMeeting app for Android.
Yes. If you’re running Android 2.2 (Froyo) or higher, you can install the GoToMeeting app from the Google Play Store to join meetings and webinars as an attendee. If you're a GoToMeeting organizer, you can log in and start a scheduled meeting from the app, but you won't yet be able to share your screen, so we recommend making someone else who joined the meeting from a Windows or Mac the presenter or co-organizer. We recommend using devices with a 1Ghz processor or higher for optimal performance.
You can download the GoToMeeting app from the Google Play Store by signing in to your Google account linked with your Android device and searching for the GoToMeeting app to install it. If you don’t see an Install button, you may not be running Android 2.2 (Froyo) or higher (the minimum system requirement needed to install the GoToMeeting app).
You can also download the GoToMeeting app from the Amazon Appstore (only available in the U.S.), which lets you instantly download the GoToMeeting app to an Android device.
If you have the GoToMeeting app pre-loaded onto your device, you’ll need to first upgrade to the latest version of GoToMeeting. To upgrade, select the GoToMeeting daisy icon and then select the Upgrade button to install the most recent version of the app.
Yes. Attendees using Motorola Android-based devices in China can now download the GoToMeeting app from SHOP4APPS™ – Motorola’s pre-installed Android application storefront. The GoToMeeting app is not yet localized in Chinese, but it is available in English, German, French, Spanish and Italian.
Your device may not be running Android 2.2 (Froyo) or higher (the minimum system requirement needed to install the GoToMeeting app). If your device is running 528 MHz CPU, you may not see the Install button to download the GoToMeeting app.
Note: Attendees on devices that use CDMA and do not allow simultaneous data and voice sharing must be connected to the Internet from a WiFi network to dial in using the same device they use to join the meeting. Otherwise, they will be disconnected from GoToMeeting. Attendees on devices that use GSM can simultaneously share data and voice seamlessly.
You can log in and start scheduled meetings from your Android smartphone or tablet, but you won't be able to share your screen. We recommend making someone else who joined the meeting from a Windows or Mac the presenter or co-organizer from the Attendee List. Unfortunately, you can't start GoToWebinar sessions from your Android device at this time.
Meetings in the Android Calendar app sync with the GoToMeeting app so you will see a list of your upcoming meetings on your Join screen. You can quickly join a meeting by tapping the name of the meeting.
You will also see a GoToMeeting widget that displays your upcoming meetings. You can tap the meeting to view the meeting information, and tap Join to join the meeting.
Yes! Simply use the GoToMeeting app to join a webinar as an attendee. You can select the Join URL from your GoToWebinar invitation email, or you can enter the Webinar ID into the Meeting ID field to join. If you haven't yet registered for the webinar, you'll be prompted to register and fill out the required information before you can join the session.
No, only GoToMeeting U.S. organizers can start previously scheduled meetings from the app. Attendees can join GoToMeeting Global and GoToWebinar Global sessions, but not training sessions.
No. As long as you’re running Android 2.2 (Froyo) or higher, you can install the GoToMeeting app from the Google Play Store free of charge and join meetings and webinars from your device.
No, you cannot currently record sessions from an Android device.
Sending and receiving chats
Yes, all attendees, organizers and presenters in a meeting can chat by tapping the Chat icon in the toolbar, typing a message in the Type a Message field and selecting Send. You can choose to chat with everyone in the meeting or privately with 1 person in the meeting. When you receive a Chat message, the Chat icon will bounce in the keyboard toolbar.
Note: The Chat feature is currently only supported for GoToMeeting
Yes. During a session, you can put the GoToMeeting app into background mode by pressing the Home button on your device to simultaneously use other apps without disconnecting from the meeting.
To re-open the GoToMeeting app, you can do any of the following:
The GoToMeeting app for Android does not officially support Bluetooth devices. However, if you have an A2DP (Advanced Audio Distribution Profile) device, you may be able to listen to the audio during a meeting or webinar, but you probably won't be able to speak. If you can stream music from your Bluetooth device, then you most likely have an A2DP profile that may let you listen to audio during a meeting or webinar; however, those devices are not officially supported. .
Check your device's manufacturer to see if it supports an A2DP profile.
The GoToMeeting app for Android is supported in English, German, French, Spanish and Italian. If you set your device’s default language to one of the supported languages, the GoToMeeting app appears in your selected language.
The meeting organizer must be using GoToMeeting or GoToWebinar v4.8 or higher for attendees to join sessions from Android devices. If the organizer is using an older version, you won’t be able to use the GoToMeeting app; instead, you would need to join the meeting from a Windows or Mac. Attendees cannot join GoToTraining sessions from an Android device.
If you manually entered the Meeting ID, double check to see that you typed it correctly.
If your browser is set to disable cookies, you must first enable cookies before you can join a session. To enable cookies, go to your browser's settings, and select Accept Cookies. Then select the Join link in your GoToMeeting or GoToWebinar invitation email to join.
You do not need an Audio Pin to dial in to the audio conference by telephone. To dial in to the audio conference by telephone you can set your default audio to Phone by going to the Settings tab and selecting the Phone icon next to Default Audio. If your default audio is set to Phone and you join a meeting from an Android device, you will be automatically dialed in to the meeting.
You can see if you are connected to the meeting by VoIP or telephone in the Audio tab. If the organizer has provided dial-in phone numbers, you can switch to telephone by tapping Switch to Phone in the Audio Tab. In the Audio tab you will also see a list of telephone numbers associated with the session. If the organizer provides international country numbers, you can choose which country you wish to dial into. Once you tap Dial, you will automatically dial in to the conference via the Android Phone app and will need to navigate back to the GoToMeeting app to return to the session.
If you’re using a device that doesn’t allow simultaneous data and voice sharing (CDMA), you must connect to the Internet from a WiFi network to dial in using the same device you use to join the meeting; otherwise, you’ll be disconnected from GoToMeeting. If you aren’t connected to the Internet through WiFi, you must use your device’s mic and speakers (VoIP) or dial in with a different device to connect to audio.
You have to wait until you enter the meeting before you can access the Meeting Information. Once the organizer starts the meeting, you can access the Meeting Information by selecting the Settings button on the View tab.
You may be using an Android device that is not fully compatible with GoToWebinar. Try registering for the webinar from a supported computer or tablet.