GoToAssist Transition to GoToAssist FAQs

The purpose of this article is to provide answers to some commonly asked questions regarding the transition of GoToAssist Remote Support customers to the GoToAssist Remote Support service.

Additional Information

Improvements are coming starting April 17th.

When will I have access to the new GoToAssist Remote Support service?

Your accounts will be automatically rebranded beginning April 17th. At that point, all branding on the website will show the new GoToAssist logo. The software in your system tray will have the brand change approximately one week later.

Will my unattended machines from my GoToAssist service still be available when transitioned to GoToAssist Remote Support?

Yes.

Are there any additional costs?

No additional costs will be incurred.

Where do I go for support questions or to resolve technical issues?

You can still use the Citrix Global Customer Support portal, by selecting the service, GoToAssist Remote Support. You can also visit our GoToAssist Blog or Community Forum for additional information.

What to Expect

1. You will notice a rebranded endpoint showing the GoToAssist name

2. In addition to your desktop endpoint, you will also have access to an intuitive web-based user interface.

| Views: 6364 | Last Updated: Mon, Apr 15 2013 12:01 PM

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