Use Remote Support with Monitoring

GoToAssist provides 2 separate support services: Remote Support and Monitoring. Though each service can be used independently of the other, when combined they allow users to provide a full range of monitoring and remote support services to their IT infrastructure - Monitoring prevents and detects issues in real time, while Remote Support enables you to connect to your devices to resolve them quickly.

Monitoring allows you to scan, monitor and organize multiple machines, servers and networks. It gives you at-a-glance views of the status of the devices in your network and allows you to set alerts so that you can detect problems. The remote support capabilities of GoToAssist Remote Support, together with the proactive monitoring and alerting capabilities of GoToAssist Monitoring make a powerful combination for managing your IT environment.

Monitoring provides the following capabilities:

• Automatically discover every device in your network using the Crawler application
• Receive system information and status reports for all monitored devices
• Track network traffic and usage
• Use customized dashboards for at-a-glance information
• Use the integrated features of Remote Support to connect to monitored devices

| Views: 5103 | Last Updated: Mon, Apr 15 2013 12:01 PM

Is this article helpful?