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Run as a Service
Running as a service allows the GoToAssist Remote Support application to run beyond the basic application level for improved support. Running as a service allows you to:
- Send Ctrl-Alt-Delete commands
- Switch usernames
- Reboot & reconnect to the session
- avoid limitations imposed by the Microsoft Windows Vista User Account Control (UAC)
Remote Support runs as a service by default and does not violate or circumvent the security model on your customer's computer.
If your customer has limited login credentials, Remote Support runs as an application rather than as a service. If you or the customer later enters administrator level credentials, then you can select Upgrade to Run as a Service from the Tools menu.
The Run as a Service feature does not apply to customers with a Mac. It also cannot be initiated by a support provider using a Mac.
| Views: 5086 | Last Updated: Mon, Apr 15 2013 12:01 PM
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