Block or Remove Unattended Access - GoToAssist Remote Support
Service Status

GoToAssist Remote Support Service Status

Service Fully Operational

***Our GoToAssist maintenance window is Wednesday or Friday 6:00am-10:00am GMT. A maintenance generally results in 5-10 minutes of downtime during the beginning of the maintenance window.***

Updated: Mon, Mar 25 2013 8:33 AM RSS Feed

Ask The Community

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Block or Remove Unattended Access

Once a technician sets up Unattended Support on your machine, you can still choose to temporarily block or completely remove their ability to access your machine when you are not there.

Note: You cannot block or remove unattended access while in a support session.

Topics in this article:

Block Unattended Access

Remove/Uninstall Unattended Support

Block Unattended Access

If you wish to temporarily stop a technician from having access to your machine when you are not there, you can easily block their access without completely removing Unattended Support from your machine. This allows you to reinstate their access at any time without them having to go through the Unattended Support set-up process all over again, but prevents them from accessing your machine without your knowledge in the meantime.

Block a technician's access to your machine

When the "Block Access" option is enabled, your machine's status will appear as "Blocked" to the technician and they will be unable to connect to it.

1. Right-click the GoToAssist Customer icon in your system tray and hover the mouse over Unattended Access.

Note: If the icon does not appear in your system tray, find the application on your computer and open it.

2. Select Block Access from the drop-down menu. The menu will automatically close.

3. A check mark () will appear to the left of the Block Access option when it is enabled, which you can confirm by repeating Step 1.

4. To allow the technician to access your machine once again, repeat Steps 1 - 2 . The check mark () next to Block Access will then disappear.

Remove Unattended Support

If you wish to completely remove Unattended Support from your machine so technicians can no longer connect to it at all, you can uninstall the GoToAssist Customer desktop application from your machine.

Remove/Uninstall Unattended Support from your machine

  • On a PC: 
    1. Open Programs and Features from your machine's control panel.
    2. Find the Remote Support customer application on the list of programs, right-click it and select Uninstall.
  • On a Mac:
    1. Open the Applications folder.
    2. Open the GoToAssist folder.
    3. Double-click the "Uninstall GoToAssist" application.

| Views: 3469 | Last Updated: Mon, Apr 15 2013 12:01 PM

Is this article helpful?

Language: English | Deutsch | Español | Français | Italiano | Português

About Us |  Research Participation |  Terms of Service |  Privacy Policy | Join us on:  | 

© 2013 Citrix Online, LLC. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio and Sharefile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners.