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Once a technician sets up Unattended Support on your machine, you can still choose to temporarily block or completely remove their ability to access your machine when you are not there.
Note: You cannot block or remove unattended access while in a support session.
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If you wish to temporarily stop a technician from having access to your machine when you are not there, you can easily block their access without completely removing Unattended Support from your machine. This allows you to reinstate their access at any time without them having to go through the Unattended Support set-up process all over again, but prevents them from accessing your machine without your knowledge in the meantime.
Block a technician's access to your machine
When the "Block Access" option is enabled, your machine's status will appear as "Blocked" to the technician and they will be unable to connect to it.
1. Right-click the GoToAssist Customer icon in your system tray and hover the mouse over Unattended Access.
Note: If the icon does not appear in your system tray, find the application on your computer and open it.
2. Select Block Access from the drop-down menu. The menu will automatically close.
3. A check mark () will appear to the left of the Block Access option when it is enabled, which you can confirm by repeating Step 1.
4. To allow the technician to access your machine once again, repeat Steps 1 - 2 . The check mark () next to Block Access will then disappear.
If you wish to completely remove Unattended Support from your machine so technicians can no longer connect to it at all, you can uninstall the GoToAssist Customer desktop application from your machine.
Remove/Uninstall Unattended Support from your machine