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The stored password for your machine allows the technician to bypass your machine's log-in screen when they connect to it in an Unattended Support Session so that you don't have to give them your password. If you change your machine's log-in password after the technician set up Unattended Support, you must use the Update Stored Password feature in order to continue allowing the technician to bypass your log-in screen.
You can change your stored password directly from the GoToAssist Customer desktop application.
Update Stored Password
1. Right-click the GoToAssist Customer icon in your system tray and hover the mouse over Unattended Access.
Note: If the icon does not appear in your system tray, find the application on your computer and open it.
2. Select Update Stored Password from the Unattended Access drop-down menu.
3. An Unattended Support Setup dialog appears with your user name pre-populated in the User Name field (the Password field will always be blank for security purposes, even if you already have a password stored). Enter your updated password and click OK